District Manager

General Summary:
District Manager (DM)
Store Operations
Regional Vice President (RVP), Director of Operations,
Field or Divisional Vice President (DVP)
Effective Date:
Location:
Classification
JULY 2011
Multiple Field Locations
Executive Exemption
The District Manager supports and leads objectives that contribute to a Team Member oriented, strong Company culture that
emphasizes building customer loyalty and experience, developing diverse high performing teams and driving continuous
improvement. Provides and models respectful service. Responsible for leading and managing an average of 15-20 stores in assigned
district to include hiring, development, supervision, discipline and safety of direct reports in order to meet Company objectives.
These districts include stores of average company volume and risk class. Trains, coaches and develops Store Managers in staff
development, customer service, inventory management and control, merchandising, and overall store operating procedures. Store
Managers, Training Store Managers, District Training Managers, Greeters, Field Specialists and Assistant District Managers report
directly to this position.
Principal Duties & Responsibilities:
1. Managesanddevelops District Support/Store Managers for future growth by providing training, development and advice to
Store Managers using Family Dollar Training programs to ensure store operating standards (customer service, loss
prevention, Inventory management, merchandising, safety, etc) are consistently met.
2. Manages, oversees, hires, fires, coaches, counsels and motivates direct reports in assigned district.
3. Meetsand/or exceedsorganizational goals related to sales, profitability, and operating costs for assigned district.
4. Provides active, directional leadership to direct reports through development and implementation of programs and
operating goals aimed at creating a positive work environment and a team-friendly focus. Motivates and empowers direct
reports to achieve peak productivity and performance through increased autonomy and decision making responsibility as
appropriate.
5. Assists Stores Managers with coordinating and evaluating the merchandising, operational, and expense control programs.
6. Actasliaison between Store Managers and functional departments throughout the organization in obtaining resources,
removing obstacles and providing information.
7. Provides necessary reporting and analysis to Operations management on a regular basis.
8. Trains, coaches and develops Store Managers in appropriate staffing levels for current and projected needs through use of
established programs. Development of direct reports through succession planning process and tools.
9. Managesoperations budget. Reviews and interprets financial and operational information as appropriate. Coordinates
periodic financial and/or operational analyses and prepares financial/business reports for Store Operations on a regular
basis.
10. Collaborate with Loss Prevention Business Partners to develop and execute business plans to achieve District shrink goals
and objectives; including ongoing report analysis and amendments to the plans as needed.
11. Follows and assures the implementation of all Company Policies and Procedures.
12. All other projects/duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by Team Members assigned to this
classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.
Critical Skills and Organizational Competencies
Position Requirements:
Education: Completion of High School or equivalent; college degree preferred. Ability to read, interpret and explain to others
operational directives (e.g., merchandise schematics, etc).
Experience: Prior district/multi-store management experience in retail, grocery or drug store environments preferred. Financial and
retail management skills, including: the ability to interpret reporting data, review P&L statements, manage payroll budgets, control
expense, monitor inventory levels and execute merchandising directives. Evidence of building and motivating a team of diverse
Team Members. Proven leadership and the ability to recruit, develop and retain top performers.
Other Skills: Good verbal communication, written communication, and interpersonal skills, as well as planning, collaboration and
organizational skills. Ability to react under pressure, apply good judgment in ambiguous situations, and be flexible/adaptable as
appropriate.
Requirements: Ability to travel locally and overnight as needed; Valid Driver’s License.
Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
Travel: Ability to travel locally and overnight as needed up to 25%.
Critical Skills:
Customer Focus: Provides and models respectful service; trains, coaches and develops Store Managers so that Store Managers may
improve the in-store experience.
Developing Potential: Able to recognize and communicate/coach developmental opportunities in self and others.
Performance Management: Regularly reviews performance of direct reports; establishes objectives and monitors/communicates
progress.
Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions. Sets clear objectives and measures. Monitors
process, progress and results.
Informing: Provides information people need to know to do their job and to make accurate decisions.
Results Driven: Pushes self and others to meet/exceed established results.
Organizational Competencies:
Acompetency is a characteristic of a Team Member that contributes to successful job performance and the achievement of company
goals and objectives. Organizational Competencies are the behaviors, skills, knowledge, and abilities of Team Members that have a
significant impact on Family Dollar’s organizational results.
Customer Focus: Dedicated to providing the highest quality products and services, which meet or exceed the needs and
requirements of internal and external customers. Understands customers’ expectations and utilizes that knowledge to continuously
improve products and services. Makes decisions and takes action with end users in mind. Establishes and maintains effective
relationships with internal and external customers and gains their trust and respect.
Results Driven: Takes initiative and engages in work activities that have clearly defined and communicated end results. Prioritizes
work appropriately and ensures that the most important tasks are completed expediently. Anticipates barriers to progress and takes
appropriate action without waiting for direction. Follows through to ensure that tasks are completed with a sense of urgency.
Drives self and others for results, and looks for opportunities to increase effectiveness and reduce costs.
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Critical Skills and Organizational Competencies
Communication Skills: Shares and expresses thoughts in a clear and effective manner through verbal and written communication
skills. Exhibits effective listening skills and interacts positively with others. Is diplomatic, tactful and professional in all
communication and resolves conflicts in a cooperative manner. Presents ideas articulately and persuasively in both formal and
informal settings.
Problem Solving/Decision Making: Uses sound judgment and common sense to make competent, timely and effective decisions.
Gathers and analyzes relevant information and takes appropriate action. Uses knowledge and experience to understand issues and
chooses the best course of action. Looks beyond the initial/surface problems to identify root causes. Takes accountability for
decisions, actions and results.
Job Knowledge: Understands how businesses work and keeps up with trends affecting current job and the organization as a whole.
Demonstrates the skills and expertise needed for success and is thorough, accurate and efficient while performing all job functions.
Learns quickly and analyzes successes and failure to enhance job performance.
Relationship Management: Develops effective relationships and works cooperatively as part of a team. Builds rapport easily and
relates well to all types of people both inside and outside the organization. Involves others in setting objectives and making
decisions. Willingly shares resources and information with other team members. Defines success in terms of the whole team and
recognizes the contributions of others

We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco.  As a manager, you may be required by the local jurisdiction where a store is situated to provide certain detailed background information necessary to obtain a license to sell alcoholic beverages / tobacco products.  Failure to comply and/or qualify for such license can lead to demotion or separation of employment.