On-Target Earnings: $90,000 - $100,000

Base Salary: $55,000 - $65,000

**This is a base plus bonus/commission role, designed for high performers. While the base provides stability, total earnings depend on achieving and exceeding your annual quota. Total earnings are uncapped and performance based.

Job Summary:

The Member Support Specialist (MSS) is a consultative sales role, focused on revenue growth, retention, and engagement, within an assigned territory. This remote position is primarily conducted by phone, requiring persistence and strong relationship-building, influencing, and persuasive communication skills and tactics to engage members who may be harder to reach and less responsive than face-to-face interactions.

The MSS builds strong relationships, uncovers opportunities to improve member performance, and translates insights into measurable results. Success in this role is defined by growing your territory, strengthening member engagement, increasing participation in NMG programs and services, and retaining members long-term.

This is a base plus variable bonus role, designed for high performers. While the base provides stability, total earnings depend on achieving and exceeding your annual quota. Total earnings are uncapped and performance based.

Job Responsibilities:

Drive revenue growth in your territory – Identify and pursue opportunities to increase assigned members’ participation of NMG programs and services to achieve or exceed your annual growth quota, primarily through phone and virtual interactions.
Develop and execute a territory plan – Partner with all assigned members to help them achieve their full potential, prioritize opportunities, and track progress against revenue and engagement goals.
Proactively generate new business opportunities through self directed prospecting, networking, referrals and target research.
Lead regularly scheduled ROI and value reviews with assigned members, interpreting participation and performance metrics to quantify business impact and deliver actionable recommendations that increase utilization, retention, and measurable membership value.
Build strong relationships with members – Understand each member’s business, challenges, and goals to provide consultative solutions that drive results remotely, often without in-person support.
Identify and convert new opportunities – Actively prospect, generate leads, and turn opportunities into measurable sales, including upsells and cross-sells.
Partner with vendor and internal teams – Collaborate with partners and cross-functional teams to bring the right solutions to members and support your sales efforts.
Provide business insights and guidance – Advise members on ways to improve operations, profitability, and program adoption, tying recommendations directly to measurable outcomes.
Maintain accurate records and reporting – Document interactions, opportunities, and pipeline activity in the CRM to ensure visibility and accountability.

Job Competencies:

Connect: Build strong, trust-based relationships with members, colleagues, and vendor partners. Establish credibility quickly and engage members in meaningful conversations remotely and over the phone.
Diagnose: Listen actively and ask the right questions to understand member challenges, business goals, and opportunities for growth.
Clarify: Clearly articulate solutions, program benefits, and next steps. Ensure members understand how NMG programs and services drive measurable results.
Collaborate: Work effectively with vendor partners, internal teams, and peers to deliver solutions that achieve member success and regional revenue goals.
Drive Results: Maintain a strong focus on achieving quota, identifying new opportunities, and turning potential into measurable results.
Self-Manage: Plan your territory, manage your pipeline, and work independently in a remote environment while staying accountable to goals and deadlines.
Adaptability: Thrive in a dynamic, fast-moving environment that requires remote communication, occasional travel, and shifting priorities.

Basic Qualifications:

Minimum of 2 years professional work experience in a business environment, with a track record of exercising independent judgment, problem-solving and accountability for achieving results.
Understands and is comfortable in a quota-carrying sales role, accountable for achieving and exceeding revenue targets.
Ability to engage members over the phone with a clear, professional voice, using effective techniques to encourage answered calls, build rapport, and communicate the value of programs and services.
Maintain a dedicated, professional home office workspace that is quiet, secure, and free from routine interruptions, with reliable high-speed internet and phone connectivity capable of supporting video conferencing, CRM systems, and other cloud-based tools. The environment must allow for consistent participation in virtual meetings and frequent phone conversations with members and internal teams without background noise or distractions during standard business hours.
Ability to support members located across multiple U.S. time zones, requiring flexibility in the work schedule and the ability to occasionally conduct calls or meetings outside of standard 8:00 a.m.–5:00 p.m. business hours.
Knowledge of CRM systems and their purpose in supporting sales, tracking activity, and enhancing member engagement. Prior hands-on experience not required.
Ability to analyze complex data sets, translate insights into clear business implications, and provide actionable recommendations that improve member performance and outcomes.
Ability to travel up to 25% requiring overnight and airplane travel.
Demonstrated ability to influence business outcomes and drive program adoption.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Teams).

Preferred Qualifications:

Proven success in a quota-carrying sales role, demonstrating consistent achievement of revenue targets and measurable results.
Bachelor’s Degree preferred.
Proven experience in outbound or consultative sales, consistently employing strategic calling techniques to maximize contact rates, uncover opportunities, and persuasively communicate value to drive measurable results.
Industry experience in Appliances, Electronics, Furniture and Bedding is a plus.
Working knowledge of revenue-generating tools used by retailers, such as product protection plans, retail financing, e-commerce best practices, and marketing/advertising strategies.

Work Environment:

This is a primarily remote, inside sales role. You will work from a dedicated home office to conduct member calls, virtual meetings, CRM updates, and territory planning. The role requires a quiet, professional workspace with reliable high-speed internet and phone access, capable of supporting frequent video and phone interactions.

Assigned members may be located across multiple U.S. time zones, so occasional flexibility outside standard business hours may be required. The position involves prolonged periods of sitting while performing computer-based tasks, and the ability to hear and communicate clearly over the phone and during virtual meetings is essential.

This role is best suited for self-motivated individuals who thrive in a remote, independent work environment while maintaining professional engagement with members and internal teams.

About NMG:

Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation, and rent-to-own dealers, helping them grow their businesses and thrive on their own terms. With more than 5,000 members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing, and business support organization of its kind, representing billions in combined annual sales across the membership. For more than 50 years, we have remained committed to the independent channel, empowering members with the scale, sophistication, and efficiencies they need to compete while delivering the business intelligence, tools, and resources required to win in a changing marketplace. To learn more, visit nationwidegroup.org or our Nationwide Marketing Group LinkedIn page.

Why You Want to Work Here:

At Nationwide Marketing Group, we believe our strength comes from the diversity of our people and the communities we serve. We’re committed to building teams where every individual feels valued, included, and supported to do their best work. Different voices and perspectives do more than broaden our thinking. They help us serve our members better.

But culture at NMG goes beyond our commitment to diversity and inclusion. We’re a community built on collaboration, respect, and a shared drive to help independent businesses thrive. You’ll join a team that celebrates wins together, tackles challenges head-on, and invests in both professional and personal growth.

NMG is proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. If you need reasonable accommodations during the hiring process, let us know and we’ll make sure you have the support you need.

What We’ll Do For You:

Competitive base pay and performance bonus, dependent on role
Medical, dental, and vision benefits with low-cost coverage options
Employer paid basic life and AD&D
Employer paid short-term and long-term disability
MetLife supplemental insurance options
Matching 401(k) with 100 percent vesting
Open PTO policy, paid holidays, and ten weeks of paid parental leave
Business casual work environment
Rewards and recognition platform where you can earn points and redeem for merchandise
Discounts on electronics, cell phones, travel, wellness, health and auto, pet insurance, and more

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