Plumbing Service Manager

Plumbing Service Manager

Winston-Salem, NC

Introduction

Join PF Plumbing — the number one plumbing company in Winston-Salem, NC — as our Service Manager. This leadership role oversees daily operations of our service department, drives performance, ensures exceptional customer satisfaction, and develops our plumbing team into top-tier professionals.

This is a high-impact leadership role for someone who thrives in accountability, operational excellence, and building winning teams.

Key Responsibilities

• Lead and oversee daily operations of the plumbing service department
• Manage, coach, and develop plumbing technicians and support staff
• Oversee and manage the service warehouse team, including inventory control, purchasing, truck stock management, and warehouse operations
• Coordinate with Call Center Manager to oversee scheduling and dispatch to maximize efficiency and revenue
• Drive performance metrics including revenue per tech, close rate, and customer satisfaction
• Ensure compliance with plumbing codes, safety standards, and company policies
• Monitor inventory, tools, equipment, and fleet readiness
• Oversee budgeting, forecasting, and departmental financial performance
• Resolve escalated customer concerns professionally and promptly
• Collaborate with marketing and sales teams to grow service demand
• Implement training programs and performance improvement plans
• Track KPIs and analyze service metrics to drive continuous improvement
• Maintain vendor and supplier relationships
  • Utilities License and the Limited Electrical Permit 

Required Qualifications

• Minimum 10 years plumbing experience
• Minimum 5 years in a supervisory or management role
• Valid plumbing license (utility license preferred – pending confirmation)
• Strong knowledge of plumbing codes and safety regulations
• Experience managing budgets and departmental P&L
• Strong leadership, accountability, and team development skills
• Valid driver’s license

Highly Preferred

Compensation & Benefits

We offer a competitive compensation package including:

• Company vehicle
• 401(k) with company matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental insurance options
• Company-paid life insurance policy
• Paid time off