At Customer Contact Services (CCS), we are a growing, fast-paced contact center that provides professional telephone answering services for a wide range of clients. Our team takes pride in delivering accurate, courteous, and timely service while managing a high volume of inbound calls. We are looking for dependable, customer-focused individuals who can stay organized, follow processes, and maintain professionalism in a dynamic call center environment.

The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional, and timely manner. Primary responsibilities include following client-specific scripts, gathering and documenting caller information accurately, scheduling appointments, and ensuring messages are relayed correctly. CSRs must be able to manage back-to-back calls, adapt quickly between different client accounts, and provide consistent service in a busy call center setting.

Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.

Job Responsibilities:

Deliver exceptional customer service to all callers
Answer incoming calls in a timely manner
Identify caller’s needs for call resolution
Adhere to company scripts and procedures to ensure consistency
Provide customers with product and service information
Accurately process online reservations
Accurately document call information and interactions
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance standards
Ongoing training for all CCS client programs and accounts
Other duties as assigned

Requirements:

G.E.D. or higher education level
One year of call center or customer service experience
Understanding of basic computer hardware, software, and general systems
Computer navigation & typing skills to manage multiple programs, platforms, and systems
Ability to identify, understand, and protect confidential information
Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
Excellent written communication and documentation skills
Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.
Strong problem-solving skills and attention to detail.

Availability Requirements:

20-40 hours per week
Available Saturday or Sunday

Available shifts:

6:00 AM - 10:00 AM CST
10:30 AM - 7:00 PM CST
12:30 PM - 9:00 PM CST
2:30 PM - 11:00 PM CST

Equipment Requirements:

Keyboard - F1 - F12 keys, Page Up/Page Down
Two monitors
Webcam
Ability to connect to internet via an ethernet cord (WIFI not permitted)
Wired USB Headset
Windows 11
8 gigs of RAM or more (Installed Physical Memory)
Intel i3 or AMD Ryzen 3 CPU or better.

Benefits:

Work from home
Monthly Performance Bonus Opportunities
Medical insurance (full-time employees)
Dental, and Vision insurance (full-time employees)
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Advancement opportunities

A two-week remote training begins Monday, June 22nd and follows the schedule of Monday - Friday 8:00 - 4:30.

Learn more about this Employer on their Career Site