Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable and guest-focused Activities Guide for Sun Mountain Lodge in Winthrop, WA.

This role is responsible for coordinating recreational activities, assisting guests with rentals and reservations, and ensuring a safe, welcoming, and enjoyable lake experience. The ideal candidate thrives in an outdoor environment, delivers exceptional customer service, and maintains strong attention to detail.

Job Purpose:

Greet guests and provide information on lake activities, amenities, and safety guidelines
Coordinate and manage rentals (kayaks, paddleboards, canoes, etc.) and track usage
Process reservations, payments, and waivers accurately using internal systems
Monitor lake activity areas to ensure guest safety and compliance with lodge policies
Maintain the cleanliness and organization of the lake office, dock, and equipment areas
Conduct routine inspections of recreational equipment and report maintenance needs
Assist with the setup and coordination of scheduled activities and group events
Enforce safety procedures and respond appropriately to guest concerns or incidents
Collaborate with other departments to enhance the overall guest experience

Qualifications

Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Basic computer skills and ability to learn reservation/POS systems
Ability to work independently and as part of a team
Comfortable working outdoors in varying weather conditions
Must be reliable, punctual, and detail-oriented

Physical Requirements

Ability to stand, walk, and move for extended periods
Ability to lift and carry up to 40 lbs (equipment such as kayaks or paddleboards)
Comfortable working near and on the water

Salary-$20.00 Hourly

Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

Learn more about this Employer on their Career Site

Activities Guide - Sun Mountain Lodge Winthrop, WA