Guest Services Associate

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but out employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join our team!
 

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest accounts, making and confirming reservations, and presenting statement to and collecting payments from departing guests.  

This is a part- or full-time position with day, night and weekend availability. 
 
Essential duties and responsibilities include but are not limited to:

• Ensure superior guest services as dictated in Guest Services training.
• Greet, register, and assign rooms to guests of hotel.
• Verify guest's credit card, establish how the guest will pay for the accommodations, and if necessary, obtain deposit and a copy of guest's I.D.
• Keep records of room availability and guest accounts manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Perform simple booking activities such as balancing cash accounts.
• Issue room keys and direct guests to their room.
• Review accounts and charges with guests during the checkout process.
• Post charges for rooms, food & beverage, and all other miscellaneous charges.
• Transmit and receive messages using telephone, cell phone, or radio.
• Contact appropriate department when guests have special requests, requirements, or needs.
• Responsible for cash banks.
• Communicate with guests and other managers in order to ensure coordination of hotel activities.
• All other duties as assigned by management.