Dutch Wonderland Retail Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

We are currently looking for a:

Roles & Responsibilities:

Supervisory Duties:

· Supervise the daily operations of the Retail team and any other assigned departments

· Act as an approachable mentor and coach to all assigned team members

· Become knowledgeable of performing the essential duties of all retail positions and backfill these positions when needed

· Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

· Ensure that all required meal and other breaks are being given in accordance with PA law

· Assist with team scheduling and timekeeping activities

Departmental Duties:

· Welcome and greet all guests as they enter retail locations

· Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup.

· Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops

· Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked

· Proactively communicate inventory needs to leadership before items are sold out

· Collaborate with Retail Manager to merchandise stores and improve product sales

· Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)

· Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures.

· Ensure merchandise is well stocked and organized

· Maximize unit visual merchandising standards.

· Maintain cleanliness of store areas including exteriors.

· Manage inventory, focusing on stock par levels, shrink and waste controls.

· Be on alert for possible theft

· Report maintenance or safety concerns to a supervisor or manager in a timely manner

· All other duties as assigned by leadership

Education & Experience:

· High School Diploma desired; Equivalent work experience will be considered

· 2+ years of previous retail or point of sale work experience

· 1+ years of previous supervisor experience leading a team of employees

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 16 years of age to comply with PA Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Ability to work flexible hours that extend beyond 9am to 5pm

· Ability to comply with all uniform policies

· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

· Ability to positively engage with guests to promote sales and customer satisfaction

· Must be able to speak with guests directly when other retail leadership is not present

· Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

· Must possess strong written and verbal communication skills

· Must possess strong attention to detail and problem-solving abilities

· Previous experience with Point of Sale (POS) technology and PCI compliance a plus

· Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

· Ability to stand, walk, and remain on feet for majority of the workday

· Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders

· Ability to use a step ladder in a safe and proper manner

· Ability to remain sedentary for periods of time, while using a computer or POS equipment

· Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Working Conditions:

· This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments

· Subject to frequent interruptions and requests that may require reprioritization of activities

· Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

· Some exposure to dust and chemical cleaning agents

Team member benefits:

Working at Dutch Wonderland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Dutch Wonderland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

· Flexible schedule

· Ability to cross-train and learn unique skills across various departments

· Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off

· Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Dutch Wonderland! Apply today!