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Description
Are you a problem solver? Come join J&B's Customer Service QA Team!!
APPY NOW & GET YOUR SEAT in the 8/12 TRAINING CLASS!
Full time in Wixom, MI
The Customer Service Representative – Quality Assurance is responsible for researching why orders were held, then taking next steps to resolve.
Essential Functions:
· Reviews orders that were held and conducts research to discover cause.
· If an order is held because it requires a new prescription, then the request goes to Prescription Renewal Team for resolution.
· Other reasons may include a need for Prior Authorization, need for an AOB, the customer may be deceased or in a nursing home, or other discrepancy.
· In some cases, resolution may be tasked to another team. In other instances, the QA team can resolve, and the order may be released.
· Notifies IT if the issue was a system setting, so they can correct.
· Notes comments or other relevant information into system.
· Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring her attention or intervention.
· Make suggestions and assists with projects as able.
· Submit reports to leaders as requested.
Supervisory Responsibilities:
The Customer Service Representative has no supervisory responsibilities.
Position Type:
This is a full-time position, with a regular 40-hour work schedule of 8:00 am to 5:00 pm. At times, overtime may be required.
Required Education and Experience:
· 2+ years of experience in a fast-paced customer service role requiring good judgment and problem solving skills.
· High school diploma or GED
Other Duties:
All other duties as assigned by management. Please note this job description is not designed to cover or
Requirements
· 2+ years of experience in a fast-paced customer service role requiring good judgment and problem solving skills.
· High school diploma or GED
Other Duties:
All other duties as assigned by management.
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