Service Coordinator

Service Coordinator - Woburn, MA!

Full Time $20/hr-$24/hr + Full benefits!

Monday-Friday 8am-4pm

Our Vision:

The most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love.

Our Mission:

Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation, industry-leading talent, and a company-wide commitment to seamless customer experiences.

Our Values:

We at Renuity strive to instill and maintain our core values, by being:

• Collaborative – We get further, together. We pride ourselves on having the most talented people in our industry, and we expand what is possible through cohesive teamwork.

• Innovative –We challenge industry norms and take intelligent risks to discover better ways to serve our customers.

• Principled – We do the right thing – no matter what. We go to great lengths to ensure our customers, employees and partners have world-class experience and are treated fairly.

• Enthusiastic –We love what we do and the bonds we create with the people around us. Our passion positively influences our customers, colleagues, and partners.

• Value-Driven –We have an unrelenting focus on creating value for our stakeholders. We reward performance that increases the value of our company, and we live in a culture where everyone thinks and acts like an owner.

Most importantly, together we embrace a collaborative spirit to propel all Renuity Divisions to achieve faster growth, greater profitability, and become THE most trusted name in home improvement.

Job Summary:

The Service Coordinator supports the daily operations of the service department by managing incoming service requests, coordinating schedules, and maintaining effective communication between customers, technicians, and internal teams. This role ensures service activities are organized, timely, and aligned with company standards for quality and customer satisfaction.

Essential Functions/Physical Requirements of Job:

• Respond promptly to all incoming service requests from customers and installers, ensuring smooth operations and consistent adherence to service standards.

• Collaborate closely with fellow service coordinators, project managers, and the service manager to ensure all calls and service requests are received, documented, and processed in a timely and accurate manner.

• Support the scheduling and coordination of the service team, ensuring service appointments, repairs, and follow-up visits are aligned with customer needs, timelines, and operational priorities.

• Partner with the service manager and inventory specialist to monitor service-related inventory, maintain appropriate stock levels, and manage the ordering and replenishment of parts required for service jobs.

• Leverage department technology and systems to streamline daily operations, enhance communication, and support efficient workflow across the service team.

Qualifications:

• Proven experience in a customer service or service coordination role, ideally within the window, bath, home improvement, or related industry.

• Strong time management and organizational skills, with the ability to manage multiple tasks, priorities, and deadlines effectively.

• Excellent problem-solving abilities, demonstrating a customer-first mindset when addressing complaints, service issues, and scheduling challenges.

• Proficiency with Microsoft Office and related technologies to support daily operations, communication, and record-keeping.

• Clear and effective communication skills, both verbal and written, for interacting with customers, field staff, and internal departments.

• Commitment to safety, compliance, and adherence to company standards in all service-related activities.

Computer Operations:

To perform this job successfully, an individual should have a strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications used in the performance of job duties.

Physical Requirements:

The physical requirements of this role may vary depending on the specific job duties and work environment. These may include, but are not limited to:

• Remaining in a stationary position (e.g., sitting or standing) for extended periods

• Frequent movement, including walking, bending, reaching, or climbing stairs

• Use of hands and fingers to operate computers, tools, or equipment

• Occasional lifting and/or moving of items up to 25–50 lbs, depending on the role

• Working indoors and/or outdoors in various environmental conditions

The physical demands described here are representative of those that may be required to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these functions.

Job Classification:

Job is non-exempt and eligible for overtime payment for hours worked over 40 hours per work week consistent with the Fair Labor Standards Act and company policies. Wages and benefits shall be paid consistent with Renuity, LLC wage and benefits policy.

Work Environment:

The work environment for this position will vary depending on the nature of the role and assigned duties. It may include one or more of the following settings:

• Office Environment: Professional setting with standard office equipment such as computers, phones, and printers. Noise levels are typically low to moderate.

• Retail or Store Environment: Fast-paced setting with frequent customer interactions. May involve standing for extended periods and occasional lifting or moving of merchandise.

• Warehouse Environment: Industrial setting with exposure to varying temperatures, noise, and moving equipment. May require standing, walking, and handling materials or machinery.

• Call Center Environment: Shared workspace with frequent phone and computer use. Noise level may be moderate due to multiple conversations occurring simultaneously.

• Field-based or Canvassing Environment: Outdoor work in various weather conditions. Requires walking, standing, and interacting with the public. Travel between locations may be required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Candidates applying for roles listed as ‘Remote’ must be located in the United States, excluding states in which the Company is not currently authorized or operationally able to employ workers (currently including Alaska, California, Hawaii, Montana, Rhode Island, and Wyoming).

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

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