Description

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and support to ensure a welcoming and efficient experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Position Schedule

The position is scheduled Monday - Friday, with shifts from 8:00 AM to 4:00 PM or 12:00 PM to 8:00 PM, depending on the work location. The POD serves practices in Lake Ridge, Burke, Lorton, and Fairfax, though travel outside of Lake Ridge is minimal.

Requirements

Key Responsibilities:

Patient Interaction:

Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.

Appointment Scheduling:

Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.

Phone and Communication Management:

Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.

Administrative Support:

Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.

Office Organization:

Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.

Patient Confidentiality:

Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
Handle sensitive information with discretion and professionalism.

Problem Resolution:

Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.

Qualifications:

High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications:

Familiarity with medical terminology and healthcare practices.
Experience with appointment scheduling software and insurance verification processes.

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