Facilities Specialist (Remote)

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. 

Job Overview

The Specialist, Facilities, is responsible for the installation and maintenance of burglar and fire alarms throughout the company. This position reports to the Associate, Facilities – Alarm Systems, and manages responsibilities and remote work related to all burglar and fire alarm systems in the company and their components. The scope of this role includes burglar and fire alarm installations, upgrades, and additions. Communication with and providing instruction to store personnel is also central to this role. Other primary functions include daily work order follow-up and scheduling for repairs. This role also performs other duties as assigned.

What You Will Do

• Conduct day-to-day fire and burglar alarm repairs, ensuring timely completion and minimizing system downtime.
• Assess the status of protective systems and determine watch needs for systems not operating at 100% functionality.
• Assist in processing alarm work order tickets, provide feedback to Macy’s Stores Operations Center operators on ticket actions, and troubleshoot alarm system communications (phone lines, cell, and network).
• Communicate with store leadership regarding systems and related issues.
• Follow up with third-party providers on repairs, installations, and additions.
• Support leadership direction and embrace change.
• Execute additional responsibilities as directed.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Technical Proficiency: Knowledge of fire and burglar alarms, experience with ADT, Focus, DMP, Radionics, and Bosch components, and familiarity with phone lines, alarm communication, central stations, and Service Channel work order management.

Communication: Excellent written and verbal skills, organized with superior follow-up, and capable of presenting information effectively to various audiences.

Analytical Skills: Reads, writes, and interprets instructional documents, familiar with National Electrical Code and Fire Alarm Codes, and reads blueprints.

Financial Acumen: Recommends financial expenditures, manages expenses, and develops long-term financial plans.

Relationship Building: Develops and maintains relationships with internal teams and external partners.

Problem-Solving: Addresses emergencies and disruptions promptly, prioritizes and multi-tasks, with a strong sense of urgency and excellent follow-up skills.

Reliability: Works independently with minimal supervision, makes sound decisions, and maintains regular, dependable attendance and punctuality.

Adaptability and Support: Supports leadership direction, embraces change, and executes additional responsibilities as directed.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply. 3+ years of experience in the alarm industry preferred. 
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs. Occasional on-call support required.
• Able to travel as needed. 

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

 Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice 
• Tuition reimbursement 

 Access the full menu of benefits offerings here. 

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.  

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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