Seeking a motivated go-getter to manage our North Jersey client accounts. You’d be the primary contact for our clients, building long-term relationships that foster satisfaction, retention, and sales.

Core Competencies

Strong communication and relationship-building skills
Professional and confident presence
Sales-oriented mindset with a focus on growth
Detail-oriented and proactive
Financial awareness and margin discipline
Strong organization and time management skills

Performance Metrics

Customer retention rate (Target: ≥ 90%)
Maintenance renewal rate
Enhancement sales revenue (Target: ≥ budget)
Enhancement gross margin performance
Landscape quality site assessment scores
Response time to customer issues
Support of safety compliance

Core Responsibilities

Customer Relationship Leadership

Maintain proactive, professional communication with customers
Build long-term, trusted relationships
Respond to client needs in a timely and effective manner

Landscape Quality & Site Assessments

Conduct formal landscape quality site assessments on assigned properties
Identify quality deficiencies and ensure corrective actions are completed
Collaborate with the Operations Manager to maintain service standards

Maintenance Renewal Leadership

Lead maintenance renewal processes for assigned accounts
Secure contract renewals to achieve retention targets
Protect pricing integrity and gross margin during the renewal process

Enhancement Sales Leadership

Identify enhancement opportunities through property inspections and client conversations
Estimate and propose enhancement projects
Achieve assigned enhancement sales and gross margin targets
Coordinate with Operations and Branch leadership to ensure effective execution of sold work

Branch Support & Strategic Alignment

Participate in branch planning and strategy discussions
Collaborate with Operations Managers and Crew Leaders to ensure service expectations are clearly communicated and executed

Learn more about this Employer on their Career Site

Landscape Account Manager