Client Service Representative-FT/PT, Cat/Dog/Exotic Vet Practice

Ridge Lake Animal Hospital is seeking an enthusiastic, highly motivated, and detail-oriented Client Service Representative to join our growing team! We are a two-doctor, AAHA-accredited, veterinary practice, and we provide comprehensive medical, surgical, and dental care for dogs, cats, and exotics.

SUMMARY

The Client Service Representative (CSR) is an ambassador of the hospital, serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, as well as performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.

· Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.

· Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.

· Receives and transmits telephone and fax messages accurately and promptly

· Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.

· Prepares client invoices and obtains payment after services are performed.

· Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold

· Maintains a polished and professional appearance

· Performs other duties as deemed necessary

SUPERVISORY RESPONSIBILITIES

N/A

PREFERRED EDUCATION & EXPERIENCE

· High school diploma or equivalent

· Relevant experience with basic office functions within a busy environment

· Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS

N/A

COMPETENCIES

· Strong client service skills

· Tact and diplomacy 

· Strong written and oral communication and comprehension skills 

· Flexible work attitude and work habits 

· Ability to carry out basic mathematical tasks

COMPUTER SKILLS

Employee must be able to use a computer and specialized software. Microsoft word, Outlook, etc.
 

TRAVEL REQUIREMENTS

No travel is expected for this position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must be able to work at a computer for extended periods of time. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. 

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment can be moderately high. 

BENEFITS

· PTO and Holiday Pay

· Medical, Dental, and Vision Insurance

· 401K with Matching

· Life Insurance

· Disability Insurance

Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.