Customer Service Rep/Dispatcher

Description

Join a Team That Keeps Buildings Running

Hawks & Company, a growing Commercial HVAC service company, is looking for an experienced HVAC Customer Service Representative / Dispatcher to help coordinate our service team and deliver exceptional customer support.

In this role, you’ll be the central hub between customers, technicians, and service leadership, making sure the right technician gets to the right job at the right time.

If you thrive in a fast-paced environment, enjoy solving problems, and want to grow your career in a stable industry, this is a great opportunity.

What You’ll Do

• Answer incoming service calls and create work orders
• Dispatch HVAC technicians to service and maintenance calls
• Coordinate daily schedules and adjust routes throughout the day
• Communicate appointment updates with customers
• Prioritize emergency service requests
• Track technician progress and job completion
• Ensure accurate work order documentation for billing

You’ll work closely with our Service Manager, technicians, and operations team to keep service running smoothly.

Career Growth at Hawks

At Hawks, we believe great employees build great companies. We provide clear career paths and development opportunities for our team members.  We invest in training and development so our employees can build long-term careers, not just jobs.

What We Offer

• Competitive compensation
• Health benefits
• 401(k) with company match
• Paid time off
• Stable, growing company
• Supportive team environment
• Long-term career opportunities

Our Core Values

Integrity
Innovation
Humility
Serve-It-Up
Above & Beyond

If you take pride in helping customers and keeping operations running smoothly, we’d love to hear from you.

Hawks is an Equal Opportunity Employer

Requirements

Required Experience

• Previous HVAC dispatch experience required
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Comfortable working with scheduling and dispatch software
• Ability to stay calm and organized in a fast-paced environment