Team Lead

Job DetailsLevel: EntryJob Location: Charis Bible College Colorado - Woodland Park, CO 80863Position Type: Full TimeEducation Level: High SchoolSalary Range: $20.00 - $20.00 HourlyJob Shift: WeekendsJob Category: Customer Service Position Purpose: The purpose of the Team Lead is to oversee efficient and effective operations by providing direct oversight, coaching, and training to their team of phone ministers. Essential Duties: Assist the Shift Lead with a positive, efficient work environment for the phone staff Participate in weekly or biweekly Shift Lead team meetings and monthly Team Lead meetings Provide direct oversight, support, coaching, and quality control to ministers on phone and written communications. Identify team members' needs and create resources for their learning and growth in partnership with the Training team. Administer corrections for basic duties compliance and prepare disciplinary documentation, as deemed necessary Manage organization, schedule adherence, and booth adherence of their minister team Provide technical support and user set-up for ministers Prepare and hold team meetings as instructed by the Dean Radtke Leadership Training Model, and communicate relevant information to all necessary staff members promptly Consistently review the ministry's vision and mission with the team and pursue opportunities to best utilize ministers' talents within the department, identify and close gaps, and provide innovative solutions and recommendations Monitor concerning callers and recommend placement on the RCS list or Blacklist to the Shift Lead Team and Training Team to balance the priorities of the ministry, their team of ministers, and the callers Manage the Floor Page to pass on/assign/approve Donation Center Forms, Callbacks, and Time Adjustment Forms from your team of ministers Operate as Acting Shift Lead when a Shift Lead is not on duty: duties will include taking/delegating Supervisor Calls, Error Reporting, and monitoring call volume Complete phone calls and written responses on an as-needed basis Other duties as assigned Qualifications Knowledge, Skills, and Abilities: Excellent verbal and written communication skills with strong listening, teaching, and coaching skills Able to exercise a high degree of judgment, diplomacy, and an impeccable commitment to confidentiality Excellent customer service skills Comprehensive knowledge of Andrews' teaching Demonstrated excellence in a current role within Communication Services Demonstrates leadership abilities and has the maturity and professionalism of overseeing a team of 8 ministers with skill, proficiency, and firm commandment of adherence to ministry standards Must be able to effectively operate a Windows-based computer and navigate Microsoft Office Suite Excellent Windows-based computer navigation skills with proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint Effective problem-solving skills, including technical resolution  Demonstrated excellence in understanding and adherence to department policies and procedures Requirements: Must have a personal relationship with Jesus Christ Must sign the Statement of Faith Working knowledge of all skillsets within Communication Services required  High school diploma or equivalent education is required A Charis Bible College student or graduate is preferred Must pass all required checks Experience: Communication Services experience is required 1-3 years of customer service experience is required Ministry experience preferred  Professional supervisory experience preferred Previous experience leading or overseeing a team is preferred Compensation is commensurate with completing the leadership and supervisory training required for this position We offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and Telehealth  About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity. Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?  If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world. 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