Circulation Services Manager

Job Summary

Manages the Circulation Department including; public service, planning, training, and evaluation. Provides leadership to full time and part time circulation staff and library volunteers

Competencies

• Strong work ethic- Demonstrates positive habits such as arriving to work on time, stays motivated and focused, and finishes tasks on time
• Good communication skills- Listens to and understands what others are saying, asking for any needed clarification. Projects positive body language and facial expressions; writes messages, reports, and other types of documents with clarity and efficiency. Relays information using visual aids or graphic tools, if required
• Teamwork-Puts success of the team above own interests; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; helps in building a positive team spirit; contributes to Library morale and group commitments to goals and objectives; supports everyone's efforts to succeed
• Problem solving skills-Uses personal knowledge and experience to find answers to pressing problems; formulates effective solutions
• Flexibility-Demonstrates adaptability, is willing to change and learn (Is teachable), accepts new things
• Organizational Awareness-Ability to develop a clear strategy to getting things done based on an understanding and general knowledge of the Library

Essential Functions & Responsibilities

Supervisory Responsibilities

Accomplishes staff job results by hiring, coaching, counseling, managing performance; planning, monitoring, and appraising job results; implementing enforcing systems, policies, and procedures, and conducting training that ensures a high level of customer service

Primary Responsibilities

• Manages the circulation operations by leading the team in the development and implementation of circulation modules, policies, procedures, and processes; assists in troubleshooting circulation issues; identifies and solves circulation issues and makes workflow improvements; evaluates and analyzes system wide circulation procedures, materials handling and workflow; assists in on-site review and recommendations of circulation workflow processes; works the public service desk
• Prepare and analyze department records and statistics for monthly Board and annual state reports
• Builds and maintains contact with other public library circulation department managers to monitor trends, techniques, policies and procedures
• Coordinates the library's adult volunteer service, Interlibrary Loan, and homebound delivery service
• Demonstrates commitment to the library's mission by helping with ongoing projects and other organizational initiatives
• Serves as "Person in Charge" when required
• Performs other duties as assigned

Working Conditions

• This job operates in a professional office environment in a building with standard temperature levels. The noise level is usually moderate, but can change depending on specific programming. This role uses standard office equipment
• While performing the duties the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds

Required Education and Experience

• Bachelor of Arts or Bachelor of Science Degree
• Four years' experience working in library circulation department is preferred. Minimum of three years of supervisory experience
• Ability to work a variety of hours including evenings and weekends
• Ability to work independently as well as collaboratively