Company

Cox Automotive - USA

Job Family Group

Sales

Job Profile

Parts Inside Sales Representative I - CAI

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Work Shift

Day

Compensation

Hourly pay rate is $17.40 - $26.15/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $0.01.

Job Description

The position plays a critical role in building strong customer relationships, ensuring margin expectations are met, supporting customer uptime through timely, accurate, and knowledgeable parts sales execution.  

Duties & Responsibilities:

Generate parts sales through inbound customer interactions via phone, email, and walk-in traffic

Manage the full sales lifecycle from lead generation through order close

Build and maintain strong relationships with existing customers while identifying new sales opportunities

Recommend parts purchasing, stocking, and sales solutions aligned with customer needs

Ensure showroom and parts areas are properly stocked, priced, and presentable

Coordinate closely with Service department to support parts needs for service and repair work

Assist with product stocking, organization, freight handling and staging as needed

Participate in vendor and product training to maintain current product knowledge

Maintain working knowledge of product specifications, features, benefits, and applications

Ensure pricing and margin expectations align with corporate objectives while meeting customer requirements

Resolve customer questions, or issues, escalating when appropriate

Maintain accurate sales activity, customer records, and order details in CRM and internal systems

Participate in parts sales meetings and contribute to team sales goals

Support special projects and other duties as assigned

Requirements

High School Diploma/GED or up to 3 years’ of relevant work experience. Could also have a different combination such as any level degree/certification beyond HS diploma/GED in a related discipline and up to 1 year experience; or 5 years’ equivalent experience in lieu of a diploma/GED.

Minimum of 2 year of sales experience; transportation, fleet, or parts industry experience preferred

Strong interpersonal and communication skills to build relationships with customer and internal partners

Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision

Proven ability to balance customer satisfaction with margin and profitability expectations

Ability to work effectively in a collaborative, team-based environment

- Experience in sales, negotiations, marketing, and problem resolution preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Learn more about this Employer on their Career Site