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Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k)
- Bonus based on performance
- Company parties
- Dental insurance
Restoration Project Manager
Reports To: General Manager or Operations Manager
About the Role
We are seeking a motivated and customer-focused Restoration Project Manager to oversee residential and commercial restoration and reconstruction projects from start to finish. This role combines project management, customer service, estimating, budgeting, and team leadership to ensure projects are completed safely, on schedule, within budget, and to the highest quality standards.
As a Restoration Project Manager, you will work closely with property owners, insurance representatives, subcontractors, and internal teams to coordinate repairs resulting from water, fire, storm, mold, and other property damage. You will serve as the primary point of contact throughout the restoration process while ensuring an exceptional customer experience.
Key Responsibilities
- Manage restoration and reconstruction projects from initial assessment through completion.
- Meet with property owners and insurance representatives to review project scope, timelines, and expectations.
- Prepare estimates, budgets, and work authorizations.
- Coordinate subcontractors, vendors, and internal crews to ensure timely project completion.
- Monitor project schedules, budgets, and profitability.
- Conduct site visits to ensure work meets company standards, building codes, and customer expectations.
- Maintain accurate project documentation and communicate regular progress updates to clients and stakeholders.
- Resolve project challenges while maintaining a high level of customer satisfaction.
- Build and maintain relationships with insurance professionals, property managers, and referral partners.
- Participate in community outreach and business development opportunities as needed.
Qualifications
- Bachelor's degree or equivalent work experience preferred.
- Previous construction, restoration, or project management experience preferred.
- Estimating experience with industry software (such as Xactimate or Symbility) is a plus.
- Industry certifications (IICRC, Lead, OSHA, etc.) are preferred but not required.
- Strong leadership and organizational skills.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple projects in a fast-paced environment.
- Proficiency with computers, mobile technology, and project management software.
- Valid driver's license with a clean driving record.
Preferred Skills
- Strong customer service and relationship-building abilities.
- Self-motivated with excellent problem-solving skills.
- Ability to lead teams and coordinate multiple trades.
- Detail-oriented with strong budgeting and scheduling skills.
- Comfortable working in changing environments and making decisions independently.
- Commitment to continuous learning and professional development.
Compensation & Benefits
- Competitive base salary plus performance incentives.
- Bonus opportunities based on project performance.
- Paid time off and holidays.
- Health, dental, and vision insurance (where applicable).
- Retirement plan options.
- Ongoing training and professional development.
- Career advancement opportunities.
- Company vehicle or vehicle allowance (if applicable).
- Company-issued technology and equipment.
Working Conditions
This position requires both office and field work. Employees will regularly visit residential and commercial job sites and may work indoors and outdoors in varying weather conditions. The role requires standing, walking, climbing stairs or ladders, bending, lifting up to 50 pounds, and wearing appropriate personal protective equipment (PPE).
Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
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