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Description
 JOB SUMMARY: Northwest Physical Therapy & Sports Rehab is seeking a high functioning candidate with medical office experience that is energetic and well-organized to work in our  office. You must have excellent customer service skills and be proficient at multitasking.
RESPONSIBILITIES:
- Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors.
- Schedules patients for services(s) within established guidelines.
- Greets and registers patients in a timely, professional and customer-focused manner.
- Explains Northwest PT policies and procedures and billing processes to patient. Direct patient appropriately as needed.
- Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
- Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
- Generates and maintains medical records.
- Responds to all requests for information according to established procedures.
- Assumes responsibility for and maintains cash drawer system according to procedure.
- Maintains office and facility inventory and orders supplies as needed, following established procedures.
- As appropriate, attends and participates in clinic/management meetings and inservice education programs.
- Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
- Performs other duties as requested
Requirements
QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.
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