Union Sr Business Office Rep 40FLEX

The Union Sr. Business Office Representative is the key contact for GI patients requiring Endoscopy services. The incumbent performs extensive computerized procedure scheduling duties, processes forms and paperwork, handles financial arrangements, provides clerical support, performs data entry, and other job related duties. The incumbent serves as liaison between the patient and the Endoscopy Unit.

Obtains patient registration information upon initial telephone contact and performs extensive computerized procedure scheduling.
Triages and tracks telephone contacts.
Greets and processes patients entering GI/Endoscopy.
Coordinates activities and special projects in GI/Endoscopy, and serves as a resource 
to internal and external staff.
Coordinates activities and special projects in office, and serves as a resource to 
internal and external staff.
Oversees patient financial process to ensure payment is obtained and properly 
processed.
Manages patient data, charts and files.
Provides general office support to department as needed.
Protects and preserves patient rights to confidentiality.
Performs other job-related duties as required or requested.

Associates degree with three to five years experience in a health care environment, 
or equivalent combination of education and experience. Must be familiar with medical 
office and surgical booking procedures and medical terminology. Knowledge of Excel,
Word, IDX, and Cerner required. Must have excellent secretarial, interpersonal and 
communications skills. Must be proficient in the English language, bi-lingual preferred.

INTERNAL POSTING PERIOD: 8/12/2026 - 8/21/2026

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.