Customer Service Support Specialist

Description

The Customer Service Support Specialist role combines frontline customer support with the specialized knowledge needed to support and execute government contract requirements. This position is responsible for building strong client relationships, managing multiple tasks efficiently, resolving customer inquiries, and supporting the government contracts team with daily operations.

Customer Service Duties:

• Serve as the primary point of contact for customer inquiries, Quotes, and Sales Orders
• Provide timely and effective support via phone, email, and other channels.
• Respond to customer inquiries via phone and email promptly and professionally.
• Process orders, quotes and coordinate with the production and logistics team
• Provide accurate information about products and services.
• Maintain customer records and update account information as needed.
• Collaborate with other departments to ensure customer satisfaction.
• Resolve complaints and follow-up with customer resolution and corrective action.

Government Contracts Duties:

• Support the Government Contracts manager with proposal preparation, submission of invoices, entering orders, compliance tracking, and reporting.
• Motoring government contracts bid portals.
• Maintain government lab test, shade results and component test reports.
• Collaborate with internal teams to ensure contract requirements are met.
• Maintain accurate records and documentation for all contracts.

Requirements

Education & Experience

• 2-year college degree
• 3-5 years customer service experience
• Strong organizational and communication skills
• Excellent Excel skills, PowerPoint knowledge a plus
• Shipping or logistics knowledge preferred.
• Experience with international shipping requirements a plus
• Must be detail oriented.

The Brickle Group is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Brickle Group also prohibits discrimination based on menopause and related medical conditions, including vasomotor symptoms such as hot flashes and night sweats. The Company will provide reasonable accommodations for menopause related limitations unless doing so creates undue hardship.