Customer Transport Representative

WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION

Customer Transport Representative

MAIN FUNCTION:

The Customer Transport Representative is responsible for the operation of a transportation vehicle on a designated route(s).  He/she must be a responsible driver and have thorough knowledge of traffic and safety rules; performs routine vehicle safety and maintenance checks; prepares and maintains related records and reports; presents a customer service attitude; and represents Wooster Community Hospital in a favorable image.

RESPONSIBLE TO:      Director, Marketing/Public Relations

MUST HAVE REQUIREMENTS:

High School diploma or equivalent.

Valid Ohio Driver’s License

No written disciplinary action within the last 12 months.

OTHER REQUIREMENTS:

A current drug screen is required.

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*     Denotes ADA Essential

*     Follows Appropriate Service Standards

POSITION EXPECTATIONS:

*     Operates automotive vehicle safely and efficiently for the purpose of transporting health care customers to Wooster Community Hospital and physician offices.

*     Maintains operational functions of vehicle to assure continued service, scheduling maintenance service, etc.

*     Conducts daily inspection of vehicle to ensure safe mechanical operation.

*     Cleans interior and exterior of van to provide a professional appearance appropriately representing Wooster Community Hospital.

*     Explains schedules and transport service to customers upon pick-up.

*     Completes a written time schedule and passenger list for all assigned runs.

*     Maintains knowledge of traffic and safety rules.

*     Displays skills to operate automotive vehicle in all types of weather conditions.

*     Maintains mechanical aptitude and ability to make minor repairs and adjustments to equipment.

*     Has geographical knowledge of Wayne and Holmes Counties.

Revised Dates:  12/98, 1/99, 6/99, 2/00, 9/00, 3/02, 9/03, 3/05, 8/06, 7/19

Approved by Human Resources:  Stan Hochstetler