Patient Access III FT40 8am-4:30pm (every 5th Saturday 7a-12p)

WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION

The Wound Center Secretary

Scheduling, Precertification and Registration

MAIN FUNCTION:

• Greets our patients in a friendly and courteous manner to help them feel welcomed to The Wound Center at WCH.

RESPONSIBLE TO: The Director & Supervisors of Patient Access, as well as the Director of The Wound Center.

MUST HAVE REQUIREMENTS: 

• HIGH School Diploma or GED

• Must be organized, show attention to details, and maintain excellent prioritization skills.
• Ability to work under pressure, handle multiple tasks in a high stress work area.
• Interpersonal skills including effective oral communication and good telephone etiquette.
• Experience dealing with the public.
• Strong computer skills: managing multiple software applications, typing ≥ 40 wpm, ability to utilize internet and other technology
• Familiarity with medical terminology
• Ability to work independently or as a team, willing to learn multiple duties as necessary.
• No written disciplinary actions within the last 12 months.
• Willingness to change and adapt duties and processes to meet the needs of the organization.

PREFERRED ATTRIBUTES:

• Experience with Meditech
• Registration, scheduling and insurance precertification experience
• 1 year Radiology Scheduling experience or scheduling experience in Diagnostic Imaging 

Leadership

• Accepts and responds to change productively, while maintaining a positive attitude.
• Demonstrates appropriate workplace behavior and competence in job duties. Work habits are consistently adjusted to accommodate multiple responsibilities and are prioritized and completed in an independent and timely manner. Effectively utilizes time management and organizational skills.
• Completes all assignments and competence requirements on time

Operations 

• Follows all hospital and Patient Access policies and procedures
• Identifies patient accurately using at least two forms of identification
• Inputs required patient information into computer in a complete and accurate manner
• Monitors registrations, makes follow-up phone calls to ensure accuracy of demographic and financial information as well as communicating any payment amounts that may be due at time of service.
• Evaluates physician orders and schedules appropriate follow up appointments and testing.
• Communicate testing instructions and precaution information at time of scheduling
• Accurately completes insurance prior authorizations for office visits and physician requested treatments
• Complies new patient charts and gathers needed information to optimize patient-physician interaction

Customer Service

• Displays a positive attitude. Treat others with honesty and respect. Speaks positively in all internal or external customer interactions.
• Assesses customer satisfaction when interacting with patients and other non-patient customers and uses appropriate chain of command for unresolved issues or problems.
• Develop positive relationships with other departments to foster patient satisfaction.
• Always uses courteous telephone techniques when speaking to the physician’s office, patients and other hospital departments.