Assistant Property Manager (Apartment Community)

Job Title: Assistant Property Manager

Location: Worcester, MA

JobType: Full-Time

About the Role:

We are seeking a detail-oriented and proactive Assistant Property Manager to support the day-to-day operations of a 330-unit residential property in Worcester, MA. This role is ideal for someone who enjoys a mix of administrative work, resident relations, and hands-on property management tasks. Working directly alongside the Property Manager, you will play a critical part in ensuring seamless property operations, maintaining high resident retention, and supporting the portfolio's overall financial health.

Key Responsibilities:

• Leasing & Resident Relations
  • Drive Occupancy: Showcase and lease available apartments, clearly articulate lease terms to prospective tenants, and process applications efficiently.
  • Tenant Relations: Serve as the primary point of contact for current and prospective residents, proactively addressing inquiries, concerns, and resolving complaints with a high standard of customer service.
  • Lease Administration: Manage the full lifecycle of lease renewals, prepare all necessary paperwork, and maintain highly accurate, up-to-date leasing binders and digital tenant files.
  • Move-In/Move-Out: Assist in conducting comprehensive move-in and move-out unit inspections, ensuring all corresponding documentation is finalized.

• Operations and Financial Administration
  • Rent Collection: Assist with monthly rent collection, monitor delinquencies, and generate corresponding financial reports.
  • Expense Management: Support the Property Manager by processing vendor invoices, tracking property expenses, and managing utility bill allocations.

• Records Maintenance:
  • Ensure all tenant files-including leases, correspondence, and payment histories-are meticulously maintained and audit-ready.
  • Provide financial support to the Property Manager as needed.

• Maintenance Coordination
  • Service Requests: Intake, log, and prioritize daily resident maintenance requests.
  • Vendor & Staff Dispatch: Coordinate seamlessly with in-house maintenance technicians and external vendors to ensure prompt, high-quality service delivery.
  • Quality Assurance: Follow up directly with residents upon completion of work orders to ensure complete satisfaction and closure of the issue.

Qualifications & Skills:

• Experience: Prior experience in property management, leasing, or real estate is highly preferred.
• Technical Proficiency: Strong working knowledge of property management software (Yardi preferred) and the Microsoft Office Suite.
• Communication: Exceptional interpersonal and communication skills, both written and verbal.
• Organization: Superior time management and multitasking abilities, with a proven track record of resolving operational issues efficiently.
• Compliance: A solid understanding of State and Federal Fair Housing Laws is a strong plus.
• Work Ethic: Must be reliable, highly proactive, and possess a sharp eye for detail.

Schedule:

• Monday – Friday
• Note: Occasional weekend or evening availability may be required during peak leasing seasons or for property emergencies.

Compensation:

• $28-$31 / hour range

Why Audubon Property Management?

We value our team and offer comprehensive, competitive benefits package designed to support your professional and personal well-being:

• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off (PTO)