Data and Systems Coordinator

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here.

Job Description

Major Areas of Responsibility
 

Data Management and Reporting

• Assist with responding to routine and ad hoc data requests from campus partners.

• Support data extraction, validation, and reporting activities.

• Review and verify data accuracy and consistency across systems.

• Assist with data audits and data cleanup projects to improve data integrity and reliability.
   

Systems Support

• Assist in the day-to-day management and monitoring of the student information system and related applications.

• Monitor system processes and workflows to ensure scheduled jobs, integrations, and business processes are functioning as expected.

• Identify, document, and troubleshoot system issues, escalating complex problems as appropriate.

• Support testing and implementation of system updates, enhancements, and process improvements.
   

Operational Support

• Collaborate with Registrar's Office staff to support registration, records management, degree audit, and other key operational functions.

• Maintain process documentation and assist with developing user guides and training materials.

• Provide support for special projects and initiatives related to student records, data governance, and systems optimization.

Minimum Qualifications

• Bachelor's degree or equivalent combination of education and experience.

• Experience working with databases, administrative systems, or student information systems preferred.

• Strong analytical, organizational, and problem-solving skills.

• Ability to work with large datasets while maintaining a high level of accuracy and attention to detail.

• Experience using spreadsheet and reporting tools.

• Strong communication and customer service skills.

• Ability to manage multiple priorities and work collaboratively across departments.

The hourly range for this position is $30.00 - $33.00/hour.

Disclaimer: This description contains the major areas of responsibility and may include other duties as assigned.

Weekly Hours:

Annual Work Schedule:

(For Seasonal and Temporary Positions, this will be determined by the manager)

Application Instructions

For all administrative and academic positions, please upload a current resume and cover letter. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College.

For all other positions, resume and cover letters are optional, but your most up-to-date work experience and educational background are required.

Applications will be accepted until the position is filled. However, priority consideration will be given to applications submitted within 30 days of the posting date.

Additional Information

To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance.

The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at hr@holycross.edu, or by calling 508-793-3391. 

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.