Dental Patient Services Representative II

Position Summary: The Dental Patient Services Representative Level II works on a regular basis as part of the front desk team. As one of the primary receptionists, the Dental Receptionist provides excellent, attentive customer service and provides day-to-day direction for the Level I receptionists and assigned interns or volunteers. 

Program Specific Essential Duties and Responsibilities: 

• In the absence of the Sr. Practice Manager-Dental, provides day-to-day direction for the   Level I patient services representative and assigned interns or volunteers to ensure efficient, effective front desk operations. 
• Trains staff and assists with the on-going competencies of the front desk staff when requested. 
• Maintains provider schedules to ensure patient access. 
• Generates schedules, processes schedule changes and handles template changes as necessary. 
• Responds and follows-up on patient issues as directed. 
• Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls. 
• Identifies need for translation services to facilitate patient visit 
• Accurately utilizes SDK computer registration system. 
• Advocates for patients and work with highly sensitive/confidential information 
• Has knowledge of Health Center services and payment policies. 
• Codes encounter form using ICD10 book.  Enters codes and diagnosis in computer and charges all encounters for billing. 
• Participates in problem solving activities within the department and Health Center. 
• Sends/receives departmental correspondence, monitors waiting room area, makes outgoing calls for appointment verifications, and providing information about all FHCW services.  
• Responsible for collection of co-pays and patient balances at the time of service. 
• Understands types of insurance, verifies insurance · 
• Oversees and assesses patient wait time. Handles information in confidential manner 
• Initiates/completes specialized documentation 
• Performs typing of correspondence, sorting, and delivery of mail, photocopying, filing, and retrieves medical records and x-ray/lab results. 
• Obtains prior approvals for visits 
• Any and all other duties as assigned. 

Qualifications and Education Requirements: 

One of the following combinations of education and employment experience must be met in order to be considered for the position: 

• Bilingual in English and another language appropriate to the patient population preferred, but not required.  
• Preferred candidate will have completed Medical Office Administration certification program.  
• Must possess good organizational skills and the ability to adhere to scheduling and billing deadlines. Proven ability to work independently, with minimal supervision.