OB Triage - Lead APP

Are you a current UMass Memorial Health caregiver? Apply now through Workday.
 

Hiring Range:

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Location: Worcester, MA
Facility: UMass Memorial Health
Department: Obstetrics & Gynecology
Specialty: Labor & Delivery
Schedule: Seven-day operation with varied shifts.

Typical coverage includes:

• Monday–Friday: 7:00 AM–11:00 PM
• Weekends: Approximately 7:00 AM–7:00 PM
• Overnight coverage: Select 7:00 PM–7:00 AM or 11:00 PM–11:00 AM shifts

UMass Memorial Medical Group seeks OB Triage Team Lead to serve within our Labor & Delivery program. This is an exciting opportunity for an experienced Nurse Practitioner or Physician Assistant to combine direct patient care with meaningful clinical and team leadership in a busy, high-acuity OB triage environment.  Our competitive compensation and benefits package places us as your top choice in the region.

While OB Triage is technically an outpatient service, it functions much like an inpatient acute-care setting. APPs evaluate patients presenting with obstetric concerns, determine appropriate treatment and disposition, and coordinate admissions when indicated.

The OB Triage Team Lead will provide clinical leadership and direct supervision for a team of approximately 5–8 APPs, while continuing to provide hands-on patient care. This individual will play an integral role in coordinating daily operations, developing schedules, supporting team members, and partnering with physicians, residents, nursing, MFM, and Labor & Delivery leadership to ensure high-quality, efficient patient care.

OB Triage offers an exceptional environment for an APP who enjoys clinical complexity, collaboration, and leadership. The team benefits from strong support from both the OB resident and attending physician teams, creating an environment that promotes learning, collaboration, and professional growth.

With strong collaboration from resident and attending teams and an environment that supports ongoing learning, this is an outstanding opportunity for an experienced APP looking to make a greater impact through clinical leadership, mentorship, and patient-centered care.

Key Highlights:

• Provide direct clinical care to patients presenting to OB Triage, including assessment, diagnosis, treatment, and appropriate disposition or admission.
• Provide day-to-day leadership and supervision for approximately 5–8 APPs.
• Develop and maintain the daily APP staffing schedule to ensure appropriate coverage.
• Respond to team call-outs and work collaboratively to identify and fill staffing gaps.
• Communicate with resident and attending teams regarding triage staffing and operational needs.
• Serve as a key liaison between OB Triage, MFM, Nursing, Labor & Delivery leadership, IT, and other clinical partners.
• Conduct and facilitate annual performance reviews for APP team members in collaboration with physician and administrative leadership.
• Support recruitment, interviewing, onboarding, orientation, and professional development of APP staff.
• Assist with maintaining credentials and clinical privileges for APP team members.
• Organize and lead regular APP team meetings.
• Participate in financial and operational discussions related to the triage service.
• Participate in safety reviews, incident reporting, quality improvement, and process improvement initiatives.
• Develop and implement clinical workflows, standards, and algorithms that promote consistent, high-quality patient care.
• Work collaboratively with Compliance and Coding to support appropriate APP billing practices and optimization.
• Identify opportunities to improve efficiency, patient flow, communication, and the overall triage experience.
• Maintain effective communication among APPs, physicians, residents, nurses, nurse managers, educators, and other members of the care team.
• Participate in departmental and service-line meetings and initiatives.
• Serve as a clinical resource and mentor for APP team members.
• Provide other related clinical and leadership responsibilities as assigned.

Qualifications: 

• Master's degree in nursing or a master's degree in a healthcare-related field, including Physician Assistant education.
• Current Massachusetts licensure.
• Certification as an Acute Care Nurse Practitioner or Physician Assistant, as applicable.
• Controlled substance authorization.
• Current BLS certification.
• ACLS certification, if required by the department.
• Minimum of 5 years of clinical experience.
• Demonstrated ability to independently provide direct patient management.
• Strong communication, organizational, clinical, and leadership skills.
• Demonstrated ability to work effectively in a multidisciplinary clinical environment.

Top Tier Benefits to Reflect Your Values and Needs.

• Comprehensive medical, dental and vision coverage 
• Generous paid time off with 11 paid holidays 
• Practice/CME allowance  
• Pension plan with additional retirement options available 
• Paid family and medical leave; short-term and long-term disability programs  
• Tuition reimbursement, student loan forgiveness support, and PSLF‑eligible employment 
• Concierge services for relocation 
• Organization-wide commitment to formal Clinician Wellness Program 

Visit UMass Memorial Medical Group to learn more about our organization 

Qualified candidates may contact Shane Cox, Provider Recruiter, at shane.cox@umassmemorial.org

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.