Customer Service Representative

Great Customer Service Happens Behind the Scenes, Too!

Camrett Logistics is hiring a Warehouse Customer Service Representative at our DK facility in Wytheville, VA — starting at $17.75/hour.

Current shift is 7:00 am to 3:30 pm (Subject to change but will remain a 1st shift day time schedule.)

If you’re organized, dependable, and good at keeping customers and coworkers on the same page, this could be a great fit for you. In this role, you’ll be the connection between our customers and warehouse operations—helping keep information accurate, communication moving, and freight flowing.

If you like a fast-paced environment, enjoy solving problems, and take pride in getting the details right, we’d like to hear from you.

Job Summary

The Customer Service Representative (CRS) is directly responsible for planning, organizing, and directing the activities of programs within a specific Camrett site.  He or she will be directly responsible for supervising the unloading, loading, data collecting, data distribution, and potentially the transportation of products from specific warehouse programs.  This person will be the first person point of contact for our external customer

Job Requirements

• Job requires being careful about detail and thorough in completing tasks
• Job requires being pleasant with others on the job and displaying a good natured, cooperative attitude.
• Job requires being honest and ethical
• Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Job requires teamwork
• Job requires analyzing information and using logic to address work related issues and problems.
• Job requires willingness to take on responsibilities and challenges
• Job requires a willingness to lead, take charge, and offer opinions and direction.
• Job requires creativity and alternative thinking to develop new ideas for and answers to work related problems.

Work Activities

• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. 
• Interacting With Computers — Using computers and computer systems set up functions, enter data, or process information. 
• Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. 
• Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. 

Tasks

• Discuss goods or services information with customers.
• Respond to customer problems or complaints.
• Provide notifications to customers
• Coordinate operational activities. 
• Set operational/production goals.
• Maintain inventory accuracy above industry standard
• Research unpaid or short paid invoices, and contact customer for payment
• Maintain a safe, clean work environment, following all rules and policies
• Other activities/tasks as assigned.

Supervisory Responsibility

• This person is not normally responsible for the coordination of work activities of other CSR’s.

Tools Used

Computer

Forklift

Printer

Copy Machine

Label Machine

Fax Machine

Phone

Pallet Jack

Job Context

The incumbent generally works 8-10 hours per day, (Monday thru Sunday) normally working 5 consecutive days.  However, position could be responsible for 24/7 operation meaning overtime and weekends will/may be required by the customers.  Projects and customer requirements may require overtime in addition to above.   Work is done indoors however may be exposed to above/below normal temperatures for short periods of time.   The work pace is dictated by the program. Occasional lifting may be required, up to 35lbs. The Customer Service Representative reports directly to CSR Lead, the General Manager and/or the Operations Manager however work is done independently.

Performance Evaluation

The Customer Service Representative is evaluated using a Standard Camrett Companies evaluation form.   The General Manager or Operations Manager conducts evaluation.

Compensation Information

Salary Grade: Hourly

Exempt Status: Not Exempt

EEO I Code: 5 (Administration)

Pay Scale based Wage Scale for the CRS Position

Competences

Before Hire

2 year college degree or 4 years of related job experience

Microsoft Office

            MS Outlook email

            MS Word

            MS Excel

            Internet

Excellent Communications Skills

Excellent Customer Relations Skills

Ability to listen and follow instructions

Ability to prioritize

After Hire

Warehouse Management System Software/Program

Transportation Management System Software/Program

Forklift Certification

Pallet Jack Certification

Key:

N = Never                                                                   F = Frequently; 34-66% of time

O = Occasionally; 1-33% of time                                C = Constantly; 67-100% of time

Work authorization/security clearance requirements

Must be able to provide forms of ID as required by the I-9 form for evidence of eligibility to work in the United States.

Affirmative Action/EEO statement 

Camrett Logistics is an EO employer – M/F/Vets/Disabled

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Signatures

This job description has been approved by:

Manager______________________________________      Date ________________

HR__________________________________________       Date _________________

Employee signature below indicates the employee’s understanding of the requirements, essential functions and duties of the position. 

Employee______________________________________     Date__________________