Receptionist

Company Description 
Pony Express Veterinary Hospital has been a part of the Xenia community for many years, caring for its animals like family. Whether a patient has paws, claws, or hooves, we treat dogs, cats, and horses alike with the same compassion and skill, because to us, love knows no size. We're passionate animal lovers who happen to be highly skilled veterinary professionals, and we believe in caring for both you and your pet like our own. We spend extra time with our clients, we go the extra mile, and we give every patient our best, every single time. If you'd love to be part of a team that treats pets and people like family, we'd love to meet you.

Position Summary 
As our Veterinary Receptionist, you are the first point of contact for clients and their pets. You'll manage front-desk operations, schedule appointments, handle client communications, and support our clinical team; all while creating a calm, friendly experience for anxious pets and worried owners.

Key Responsibilities

• Greet clients and patients warmly as they arrive, and check them in and out
• Answer and manage a multi-line phone system, returning calls and responding to client inquiries
• Schedule, confirm, and reschedule appointments, surgeries, and follow-ups
• Process payments and invoices, and handle basic billing questions
• Maintain accurate client and patient records in the practice management system
• Relay client concerns and information to veterinarians and technicians
• Manage incoming and outgoing communications (email, texts, prescription refill requests)
• Keep the reception area clean, organized, and welcoming
• Handle sensitive situations (sick pets, grieving clients) with empathy and professionalism
• Support the clinical team with administrative tasks as needed

Qualifications

• High school diploma or equivalent
• Previous receptionist, customer service, or veterinary/medical office experience preferred
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced environment with animals present
• Proficient with computers
• Excellent organizational skills and attention to detail
• Genuine love for animals and compassion for their owners
• Ability to remain calm and professional in emotional or high-pressure situations

Preferred (Not Required)

• Experience with veterinary practice management software
• Knowledge of common veterinary terminology
• Comfort around large animals such as horses (a plus, given our patients)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience

• Veterinary clinic: 1 year (Preferred)

Work Location: In person