Backend Engineer - Desktop Engineering

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Full Stack Developer to build agent-facing desktop applications and backend services for contact center operations. This role involves developing real-time call handling interfaces, integrating voice authentication and fraud detection systems, and building scalable cloud-native applications on AWS. The ideal candidate will have strong experience in Python, modern frontend frameworks (preferably React), and cloud infrastructure.

Responsibilities

• Develop agent desktop interfaces for call handling, workflows, and real-time interactions
• Build and maintain backend services and APIs using Python
• Integrate applications with contact center platforms such as Amazon Connect
• Implement voice authentication and fraud detection integrations (e.g., Pindrop)
• Design and deploy cloud-native solutions using AWS (Lambda, S3, EC2, DynamoDB)
• Optimize performance, scalability, and responsiveness of applications
• Implement CI/CD pipelines and monitoring/logging (CloudWatch, Splunk)
• Collaborate with cross-functional teams for development and deployment
• Ensure secure coding practices and high-quality, testable code

Qualifications

• 5+ years of experience in Python and backend development
• Proficiency in React (preferred) and modern frontend technologies
• Experience with REST APIs, microservices, and event-driven systems (SNS, SQS)
• Hands-on experience with AWS services (Lambda, S3, EC2, DynamoDB, API Gateway)
• Understanding of telephony concepts (SIP, call flows)
• Experience with voice authentication/fraud detection systems (e.g., Pindrop) is a plus
• Experience with CI/CD, Docker, and Infrastructure as Code
• Strong understanding of security best practices
• Good problem-solving and communication skills

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.