Rapid Response Program Manager

Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.

The posted wage range reflects the full range for this role. Placement within the range is based on job-related factors, and new hires typically start below the midpoint.

Mon-Fri 8a-5p

Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.

Position Summary:

The SPRINT Program Manager oversees Triumph’s Strengthening Pathways for Rapid Integration to Treatment (SPRINT) initiative, providing leadership, coordination, and operational oversight to ensure high-quality, timely, and person-centered care across the rapid response continuum. This role manages the day-to-day functioning of the SPRINT program, including supervision of Rapid Response Peers, coordination with the program ARNP, and integration of supportive services such as insurance navigation, admissions, and transportation. 

The Manager ensures that individuals experiencing overdose, substance-related crises, or high-risk events receive rapid engagement, warm handoffs, and seamless connection to treatment and recovery services. Working in collaboration with EMS, hospitals, shelters, community outreach partners, and internal clinical teams, the SPRINT Program Manager maintains strong cross system relationships to support rapid response operations and improve community outcomes related to overdose prevention, engagement after crisis, and access to care. 

This position is responsible for staff supervision, workflow development, performance monitoring, and compliance with state, local, and grant requirements related to mobile crisis response, peer support, and behavioral health integration. The Manager provides operational leadership that supports safe, effective, trauma-informed services aligned with Triumph’s mission, values, and evidence-based practice standards. 

CORE COMPETENCIES

Collaborates with Others

Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.

Acting with Empathy and Compassion

Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.

Ensuring Accountability

Strong commitment to unwavering accountability. Ability to hold self and others to the highest standards. Commitment to a transparent organization culture and a solid infrastructure that fosters personal and organizational responsibility.

• Assumes accountability for the actions and performance of team members under their supervision.
• Establishing the appropriate risk parameters to achieve optimal outcomes
• Maintains a balanced approach to controls and risk-taking, ensuring effective and efficient operations within budget constraints while keeping costs within budget.
• Implements procedures to ensure that staff members possess the essential tools, resources, information, and equipment to efficiently carry out their duties.
• Encourages teamwork through mutual support, with a focus on achieving individual team goals.

RESPONSIBLITIES

• Provide day-to-day program coordination and operational oversight for the SPRINT and Rapid Response initiatives including the support of cross-department collaboration and problem solving. 
• Support development, implementation, and refinement of program workflows and protocols in collaboration with internal teams. 
• Coordinate efforts of Rapid Response peers and support alignment with clinical, transport, admissions, and non-clinical partners as appropriate. 
• Ensure consistent communication, documentation, and follow-through across program activities. 
• Build, maintain, and strengthen partnerships with first responders, Yakima EMS, and community-based organizations and represent the program in community coalitions, task forces, and workgroups. 
• Serve as a visible and trusted external-facing representative of the program and organization. 

• Manage deliverables tied to multiple grants, ensuring timelines, requirements, and outcomes are met; as well as collaborate with internal departments to ensure reporting compliance. 
• Coordinate with data analytics and evaluation partners to support accurate data collection, reporting, and evaluation. 
• Communicate effectively with a wide range of stakeholders, including Rapid Response teams, peers, ARNPs, internal departments, and external partners. 
• Translate high-level goals and grant requirements into actionable, day-to-day tasks. 

QUALIFICATIONS AND REQUIREMENTS

Education:

Experience:

• Experience in a health-related or human services field strongly preferred, such as: 
  • First responder services (medical, fire, law enforcement) 
  • Behavioral health 
  • Social work or case management 
  • Healthcare 
  • Housing or shelter services
• Prior formal management experience is not required, though candidates must demonstrate leadership potential and readiness to operate in a complex system.

Licenses/Certificates/Registration:

WORKING CONDITIONS

Benefits:

We offer a comprehensive benefits package (full time employees) including:

• Medical, dental, vision, life, and supplemental insurance
• Health savings, flex spending, and dependent care accounts
• 401K with employer matching
• Generous PTO and holiday pay

For additional information on benefits:

https://triumphtx.org/wp-content/uploads/2025/12/EE-Benefit-Summary-12.10.25.pdf

Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.