Customer Account Representative

Build your future with Impact RTO! We are the largest Rent A Center franchise with room for growth and yet a family feel! We are looking for people like you to add to the success of our company. Join our Management Development Program, through Impact YOUniversity. Where driven, people-first individuals train from the ground up for leadership roles within our organization. Between our tight-knit professional environment, training opportunities, and competitive benefits, you will not only grow your career but invest in an incredible future for yourself and your family.

Our coworkers enjoy a total rewards package that pays for performance and includes:

• $13.00 - $19.00
• Paid weekly
• Exceptional performance rewarded with monthly profit sharing
• Earn recognition for doing great work through our Work Tango rewards platform, this is where your performance turns into prizes
• 5-day work week with every Sunday off
• Paid sick, vacation and holidays
• Employee purchase plan
• Grow your career with Impact YOUniversity, our internal development program built to prepare future leaders for what’s next
• 401(k) Retirement Savings Plan plus company matching up to 4%

As a Customer Account Representative, you would be responsible for:

• Drive daily account management performance to meet and exceed company standards
• Maintain accurate records of customer account activity, including current and past due accounts; communicate in person or via phone/text to promote timely payments
• Must be able to lift and move (push/pull) heavy items and merchandise
• Making daily deliveries of furniture to customers including loading and unloading of items, set-up, and installation of items
• Safe operation and cleanliness/organization of the company vehicle
• Protecting product with blankets and straps
• Building and staging inventory
• Refurbishing merchandise
• Assist with store sales functions
• Other duties as needed in the store and assigned by Store Manager

Qualifications 

• Must be at least 18 years of age
• Heavy lifting required
• High school diploma or GED
• Friendly with great communication skills
• Excellent customer service skills 
• Valid state driver’s license and clean driving record for a minimum of 1 year
• Must be able to lift and move (push/pull) heavy items and merchandise as needed 
• Must pass a background check, drug screening, and motor vehicle records check

A comprehensive benefits package that includes medical, dental, and vision insurances, plus company paid life and AD&D insurance, critical illness and accident coverage, short term and long-term disability