Slot Operations Dispatcher - MGM Yonkers

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Slot Operations Dispatcher, you will be the central point of communication for the department by ensuring a seamless experience for guests and internal teams.  In this role, you will manage dispatches, prioritize administrative tasks, and deliver top-tier service in a fast-paced environment.

THE DAY-TO-DAY:

• Manage and prioritize dispatches using a computerized maintenance management system, ensuring swift response to slot-related needs

• Act as the communication hub between guests, floor personnel, and all casino departments, providing clear, professional, and efficient service

• Own all guest requests and concerns, resolving issues promptly while delivering an exceptional service experience

• Maintain deep knowledge of casino operations and property offerings to assist guests and team members effectively

• Uphold a clean, safe, and professional work environment, contributing to a high-energy and engaging casino atmosphere

THE IDEAL CANDIDATE:

• Must be 18 years or older and able to obtain proper licensure are required by the New York State Gaming Commission

• Has a high school diploma or GED

• Has the availability to work varied shifts to include weekends and holidays

• Effective written and verbal communication skills in English

• Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) and standard office equipment

• Has experience with dispatching, call management, or administrative coordination, preferably in hospitality or gaming

THE PERKS & BENEFITS:

• Opportunities for professional development and career advancement including networking opportunities, and community volunteer programs

• A supportive and collaborative work environment

• Comprehensive health, dental, and vision insurance

• Retirement savings plan with company match

• Wellness incentive programs to help you stay healthy physically and mentally

• Companywide discounts on hotel, entertainment, shopping, and food & beverage

• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond

• Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day

• Free on-site parking, making your commute hassle-free and convenient

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.Aspx?RequestID=a588c957c6e0

Pay Rate:

The rate for this role is:

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!