Manager, Client Development

Job Description:

What This Position is All About

Under the direction of the Store Director, the Client Development Manager plays a critical role in the achievement of the company’s objectives. They are responsible for driving sales by developing the clienteling, selling skills and behaviors of a team of high performing direct reports. The Client Development Manager will maintain high visibility on the selling floor to coach and develop their Style Advisors, and in select stores Managers, ability to drive sales by connecting with clients and building sustainable client relationships through exceptional service and regular outreach. Additionally the Client Development Manager has the responsibility for onboarding, training, ongoing education, and performance management of the selling team and their Managers, providing product knowledge training, event information, policy and procedure updates. Teamwork must be fostered and performance issues must be managed effectively to successfully achieve the store's goals. 

Who You Are:

• Possess strong interpersonal and collaboration skills  

• Ability to work in a fast paced environment where no one day is the same

• Able to organize and execute operational processes

• Inspire others through thoughtful leadership

•  Able to strategically come up with solutions based on research and critical thinking

• Drive positive outcomes through objectives and measures, monitors progress and results successfully

• Constantly look for ways to improve the way things are done and comfortable with change and challenging conventions

You Also Have:

• Proficiency in utilizing available technology, including clienteling tools and social media (social selling), and MS Office is required

• Must be flexible in scheduling as the business needs require evening, weekend and holiday schedules

• 3+ years of management experience and a proven track record of success managing a selling and operations workforce and achieving results

As The Client Development Manager, You Will:

I. CLIENT DEVELOPMENT

• Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals

• Relentlessly and consistently deliver memorable client experiences to all; plan client appointments to maximize results

• Maximize every appointment with a client and those of the client's network

• Inform clients of in-store events to enhance their experience of Saks and increase engagement and loyalty, partners the Store Director and Area Marketing Manager to identify Top Clients and seamlessly execute SFA Events and Experiences, including NY Experience, small for all and Limitless experiences

•  In partnership with the Store Director and Area Marketing Manager executes the Events and Experience

• Identify patterns in client spend and identify opportunities to increase wallet share

• Increase new client acquisition by leveraging various marketing tools such as, social media platforms, referrals and networking

• Easily pivot priorities based on business needs

• Use multiple channels of technology to strengthen existing relationships and drive new client acquisition

• Use a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences

• Use technology to deliver 24/7 service

• Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential

II. PEOPLE LEADERSHIP

• Responsible for actively recruiting and filling open roles with a sense of urgency

• Seamlessly onboard and train new hires

• In select stores, coaches and develops a team of Managers to ensure the achievement of maximum sales and growth in line with company vision and goals

• Coach and develop Style Advisors to build their personal brand as a fashion authority through proactive outreach

• Coach and develop Style Advisors to leverage social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base

• Drive continued education initiatives for Managers and Style Advisors, with a  focus on product knowledge training, client events and experiences, and targeted selling and clienteling

• Foster an environment of accountability through ongoing coaching of company policies and procedures, including ongoing performance management as needed 

Your Life and Career at SFA:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience

• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate

• A culture that promotes a healthy, fulfilling work/life balance

• Benefits package for all eligible full-time Associates (including medical, vision and dental)

• An amazing Associate discount

Thank you for your interest in SFA. We look forward to reviewing your application. 

 SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.