Accounts Receivable Manager

Description

The Accounts Receivable Manager will lead the full cycle of customer payment collections, with a strong focus on analyzing customer deductions. Key responsibilities include overseeing customer and credit deductions, addressing delinquent accounts, and supervising the Accounts Receivable Supervisor.

The AR Manger is also responsible for providing timely and accurate customer analysis to the Controller by evaluating accounts receivable activity, identifying trends and variances, and delivering insights that support decision-making and forecasting. 

Key Responsibilities

1. Oversee the daily responsibilities of the Accounts Receivable Supervisor and AR team, including supporting hiring efforts and providing coaching, development, mentorship, and disciplinary guidance for assigned team members.

2. Research and resolve deductions and credits, and work with RSM/brokers/customers to obtain support of credits and proper accounting on customer accounts. 

3. Establish and enforce policies related to credit memo issuance, write-offs, deduction handling, and aging governance to improve revenue integrity and AR transparency.

4. Own cash application processes by reducing unapplied payments and credit memos, improving timeliness, and standardizing short-pay and deduction workflows.

5. Oversee all deduction, credit, and return processes within the organization.

6. Partner with Sales, Customer Service, and DC teams to resolve deduction root causes and improve order-to-cash performance.

7. Design policies and procedures that outline responsibilities and workflows within the AR team.

8. Act as a back-up to Accounts Receivable Supervisor when needed.

9. Prepare and analyze Aging reports to track key metrics such as:

· DSO

· % current / past due

· Unapplied cash %

· Deduction aging

· Dispute win rate

10. Responsible for preparing and processing monthly write-offs.

11. Review and file appropriate documentation for collections.

Requirements

1. Experience with accounting procedures that will ensure accuracy and efficiency throughout our entire accounts receivable process.

2. Bachelor’s degree in business/accounting preferred or related field or equivalent with 10+ years management experience in a collections environment.

3. Ability to work in a in a fast paced environment that is changing with growth of the business. 

4. Demonstrated strong time management skills by handling high-volume invoicing, payment processing, and collections while consistently meeting reporting and closing deadlines.

5. Strong analytical and problem solving skills.

6. Strong computer skills, including Microsoft Excel, specifically spreadsheet applications.

7. Excellent oral and written communication skills with strong attention to detail 

8. Must be able to work independently as well as with other departments (ex. sales).