Maintenance Technician

Position Summary:

The Maintenance Technician I plays a vital role in delivering safe, high-quality, and welcoming homes for residents across HDC MidAtlantic’s affordable housing communities. This position is responsible for the day-to-day maintenance, repair, and readiness of assigned properties while contributing to a consistent, resident-centered experience across the portfolio.

Working under the direction of the Community Manager, the Maintenance Technician I ensures that communities meet HDC’s standards for safety, curb appeal, and operational performance. This role reflects HDC’s commitment to housing stability and dignity by delivering responsive, reliable, and trauma-informed maintenance service that residents can trust.

Essential Duties and Responsibilities:

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job. HDC may change the specific job duties with or without prior notice based on the needs of the organization.

Resident Experience

• Serve as a responsive, respectful, and professional point of contact for residents’ maintenance needs, delivering service aligned with HDC’s Core Values. 
• Communicate clearly and courteously with residents regarding unit entry, scheduling, and completion of work orders. 
• Complete work orders promptly and efficiently (within 24 hours for emergency and 3 days for non-emergency), ensuring high-quality outcomes and resident satisfaction. 
• Approach all resident interactions using a trauma-informed and solutions-oriented mindset. 
• Deliver service that contributes to achieving 85% resident satisfaction, ensuring maintenance interactions are timely, and that residents are treated with dignity and respect, and aligned with HDC’s values and standards of excellence.
• Participate in on-call rotation and respond to emergency maintenance needs in a timely and professional manner.

Property Standards

• Maintain the physical condition of the community in alignment with HDC’s maintenance standards, safety protocols, and expectations for cleanliness and curb appeal. 
• Responsible for preventive maintenance activities to reduce emergency repairs, extend asset life, and support long-term property performance including routine inspections to identify maintenance needs, safety concerns, and potential risks.
• Ensure all work performed meets HDC quality standards and contributes to consistent property conditions across the portfolio.

Unit Turnovers 

• Prepare vacant units for occupancy by completing inspections, repairs, and make-ready activities within established timelines (Full time Tech – 8 days/ Part time tech 14 days). 
• Collaborate with the Community Manager to prioritize unit turns and meet occupancy and re-rental goals of 30 days. 

Technical Maintenance

• Responsible for performing a variety of maintenance tasks including painting, drywall repair, plumbing, minor electrical troubleshooting, and general building upkeep.
• Identify and address property maintenance issues, equipment concerns, and safety hazards.

Operations

• Maintain appropriate inventory levels of supplies and tools to ensure timely service delivery.
• Purchase and utilize materials, supplies, and vendor services using standard purchase order procedures efficiently to support cost-effective operations and manage maintenance related expenses to meet property budgets. 
• Communicate cost concerns, trends, or risks to Community Managers to support financial performance.
• Coordinate with approved vendors as needed and ensure vendor work meets HDC quality standards.
• Collaborate with Community Manager, Regional Manager, and Facility Manager to execute on planned Capital Expense projects

Team Collaboration

• Collaborate with Community Managers, Regional Managers, and Resident Services to support overall property performance and resident well-being.
• Maintenance Technician I may provide temporary relief coverage for staffing vacancies within their region, as needed.
• Perform all other duties as directed by the Community Manager.

• Position requires a high school diploma or equivalent, along with a valid driver’s license.
• Some hands-on maintenance experience preferred; technical training or coursework in plumbing, carpentry, HVAC, or a related trade is a plus.
• Ability to manage multiple priorities and respond to changing operational needs.
• Required to follow on-call rotation.
• Strong attention to detail, reliability, and the ability to manage multiple tasks and priorities.
• Good communication skills and a respectful, customer service-oriented approach when working with residents.
• Must be open to learning property management software and standard maintenance technology.
• Successful completion of drug screening and criminal background check.

Quality of Work: Demonstrates commitment to their area of work, capability, and efficiency in completing work, and dedication to providing the highest quality deliverables and services. Takes ownership of their work and understands its impact on residents, partners, and the organization. Strives for excellence and motivated to give their best.

Teamwork and Collaboration: Able to work with colleagues toward shared goals. Understands the value of collaboration and teamwork to the success of their role, and willingly shares in responsibility and recognition when contributing to the capacity of the team. Works effectively and respectfully within and across teams and departments.

Communication: Demonstrates effective and proactive communication skills appropriate to their role; gives and seeks honest, respectful feedback; acts with integrity and empathy; mindful of managing and expressing one’s emotions respectfully in all situations. Understanding of diverse perspectives, viewpoints, and experiences.

Continuous Learning: Actively identifies new areas for self-learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Takes initiative in their professional development.

Results Oriented: Reliably delivers intended results, on time and within budget. Is solution-oriented and able to adapt in face of challenges; able to analyze and prioritize situations to solve problems; displays sound judgment and makes decisions in alignment with departmental and organizational goals.

• Work environment will be indoors and outdoors, including hazardous conditions, and will require occasional travel.
• Requires vigorous physical demands; lifting up to 50 pounds, continuous standing, bending, walking, and lifting.
• Requires travel within the region to support multiple communities as needed.