Benefits:

Competitive salary
Employee discounts
Flexible schedule
401(k)
401(k) matching
Bonus based on performance
Paid time off

Retail Operations Manager

Wild Birds Unlimited of Rock Hill & Indian Land, SC | Multi-Store Leadership

Job Type: Full-Time

Reports To: Franchise Owner

Position Overview

Wild Birds Unlimited of Rock Hill & Indian Land, SC is seeking an experienced, results-driven Retail Operations Manager to oversee the daily operations and long-term success of two retail locations. This leadership position is responsible for driving sales growth, developing high-performing teams, managing inventory and merchandising, implementing marketing initiatives, and ensuring operational excellence across both stores.

The ideal candidate is a strategic leader who enjoys coaching others, improving business performance, and creating exceptional customer experiences while fostering a positive, collaborative culture.

Core Values & Leadership Attributes

Our Operations Manager demonstrates:

An owner-focused mindset, always acting in the best interest of the business
Honesty and integrity in every situation
Confidence and managerial courage to address difficult situations professionally
Strategic and analytical thinking
A solution-oriented approach to challenges
A passion for delivering exceptional customer experiences
Strong organizational and prioritization skills
Collaborative leadership that builds trust and respect
Accountability for results and continuous improvement
Excellent project management and business acumen
The ability to motivate, coach, and develop high-performing teams

Key Responsibilities

Strategic Leadership

Partner with franchise owner to establish annual sales, labor, profitability, and operational goals.
Drive store performance by monitoring key performance indicators and implementing action plans.
Identify opportunities to improve profitability, efficiency, and customer satisfaction.

Store Operations

Oversee the day-to-day operations of both retail locations.
Provide weekly operational updates to ownership, including sales performance, staffing, marketing, and business initiatives.
Attend the annual Wild Birds Unlimited Franchise Enterprise Leadership Conference and Trade Show.
Monitor customer feedback through the Voice of the Customer program and coach teams to continuously improve the customer experience.

Team Leadership & Development

Assist in hiring, training, and developing strong retail team members.
Coach staff in providing an excellent customer experience through interactions & store presentation.
Conduct annual performance evaluations and provide ongoing coaching and feedback.
Foster a culture of accountability, teamwork, and exceptional customer service.
Lead monthly staff meetings to communicate company goals, promotions, and performance expectations.

Merchandising & Inventory

Train store teams on merchandising best practices and Wild Birds Unlimited brand standards.
Ensure stores maintain attractive, seasonal, and customer-focused merchandise presentations.
Review merchandising execution and provide coaching as needed.

Marketing & Community Engagement

Execute marketing plans in partnership with franchise owner.
Assist with community engagement initiatives.

Additional Responsibilities

Support franchise owner with special projects and operational initiatives.
Perform other duties as assigned to support the continued growth and success of the business.

Qualifications

Required

5+ years of retail management or multi-unit leadership experience.
Demonstrated success leading and developing high-performing teams.
Excellent communication, organizational, and problem-solving abilities.
Experience interpreting business metrics and using data to drive decisions.
Proficiency with Microsoft Office or Google Workspace; experience with retail POS or inventory management systems preferred.
Valid driver's license and the ability to travel regularly between store locations.

Preferred

Multi-store retail management experience.
Experience in specialty retail or franchise operations.
Familiarity with inventory management software such as ERPLY.
Passion for birds, nature, gardening, conservation, or outdoor living.

Salary $45-50k/year

Benefits

Two weeks PTO.
401k.
Medical insurance stipend.

Why Join Wild Birds Unlimited?

Wild Birds Unlimited is more than a retail store—we inspire people to connect with nature and enjoy backyard bird feeding. As Operations Manager, you'll play a key leadership role in growing two successful stores, developing outstanding teams, and making a meaningful impact in the communities we serve.

If you're a collaborative leader who thrives on developing people, improving operations, and driving business results, we'd love to hear from you.

Apply today by submitting your resume and a brief cover letter highlighting your leadership experience and why you're interested in joining our team.

Learn more about this Employer on their Career Site