Customer Service Delivery Tech — Home Medical Equipment

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

Customer Service Delivery Tech – Home Medical Equipment

Shift/Schedule

• Full Time - 40 Weekly Hours
• Primary Shift Times - 9a-5:30p
• Rotating Weekend and Holiday On-Call Rotation - Required

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

Summary of Primary Function/General Purpose of Position

The Customer Service Delivery Tech delivers and provides instructions on medical equipment in the patient’s home or place of residence.  They follow established, daily routine and ensures timely deliveries are completed.  They also comply with regulatory guidelines and abides by departmental policies and procedures.

Essential Job Functions

• Performs deliveries, pick-ups and exchanges of home medical equipment. 

• Provides the patient and/or caregiver equipment instruction. 

• Ensures equipment is appropriate for patient use and patient can use the equipment. 

• Assesses the home environment to identify problems, needs, and discusses safety issues with patients/caregivers and Merch Health leadership. 

• Cleans, disinfects and maintains home medical equipment, cleans, and restocks company delivery fleet, cleans warehouse and organizes stock inventory and shelves. 

• Performs equipment checks and preventative maintenance.

• Performs daily vehicle inspections and completes logs.  Reports any vehicle problems to the Supervisor. 

• Completes all required paperwork by the organization and regulatory required forms (e.g. route sheets, HazMat, analyzer logs, delivery tickets, and patient set-up forms). 

• Assists the Lead Customer Service Tech in new associate orientation.

• Adheres to the safety infection control policies and procedures of the organization and reports potential issues.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Valid state driver’s license (required)

Education

High School Diploma or GED (required)

Work Experience

• 3 months' experience and/or training in Home Medical Equipment or delivery experience with customer service background (preferred)
• Delivery experience and Home Medical Equipment experience (preferred)

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids. *
• May be exposed to human blood and other potentially infectious materials. * 
• May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
• May have periods of constant interruptions.
• Required to car travel to off-site locations, occasionally in adverse weather conditions.
• Prolonged periods of working alone.
• Other: working on-call, weekends and overtime as required.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Skills

• Home medical equipment
• Deliveries
• Customer service
• equipment instruction
• Cleans equipment
• Disinfects equipment
• Instructional
• restocks
• stock inventory
• Inventory
• preventative maintenance
• daily vehicle inspections
• route sheets
• HazMat
• analyzer logs
• new associate orientation
• safety infection control policies
• detail oriented
• teamwork

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer
•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.