Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

Greet customers promptly and courteously by name (if known)
Answer telephones promptly and courteously identifying yourself and the company
Provide professional and knowledgeable assistance to customers
Provide accurate and timely execution of customer’s orders, requests and other services
Enhance customer orders by asking if other products are needed that were not specifically requested
Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
Load and unload company, customer and outside carrier vehicles using proper equipment
Break down and put away stock
Regular and punctual attendance
Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

Follow-through/follow-up on promises and commitments made to customers
Make deliveries as needed
Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
Perform related jobs as required

Physical Demands

Requires moving, lifting, and carrying up to 75 pounds
Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
Requires exposure to chemicals and solvents
Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

Ability to cross-reference and recommend substitute products
Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
Fork lift

Education/Knowledge

Basic knowledge of heating, air conditioning and refrigeration
Learn and understand United’s product offering as well as rest of industry
Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

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