The Lead Funeral Director's primary responsibility includes leading funeral operational staff, providing professional funeral services to client families, and acting as a company ambassador to the community.

Overview & Responsibilities:

Ensures every client family is presented with all service and merchandise options -- Every family, every option, every time
Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
Carries out other projects and duties as assigned (i.e., car washing, building and equipment repair, pre-need arrangement planning
Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the locations
Communications to appropriate to Team Members' area of successful performance and performance needing improvement to meet business expectations
Leads and oversees all onboarding and training of new hires
Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)
Leads inital transfer of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on a needed basis (per appropriate licensing) to the instructions obtained from the family
Meets with client families to listen, educate and arrange personalized funeral services and ensure their experiences with the business are of the highest quality
Utilizes systems and technology (i.e., Matthews and Aurora Advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation)
Completes tasks and details resulting from the arrangement conference
Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations
Conducts and attends funeral services regularly
Leads all post-service follow-ups as needed

Requirements & Qualifications:

High school diploma or the equivalent
Valid state-issued funeral director/embalmer license (as per state licensing requirements)
Completed mortuary school
Minimum of seven years of experience as a funeral director
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Valid state-issued driver's license with a clear driving record

Learn more about this Employer on their Career Site