Position Summary:

The Cashier serves as one of the primary points of contact for customers and plays a key role in creating a positive shopping experience at Ruggiero's Ace Hardware. This position is responsible for providing a friendly, efficient customer experience while accurately processing transactions, handling cash and electronic payments, and assisting customers with questions regarding products, services, and store promotions. Cashiers are expected to be helpful, approachable, and willing to assist customers. Accuracy, reliability, attention to detail, and a commitment to an outstanding customer experience are essential for success in this role.

Key Responsibilities:

Greet and assist customers in a friendly, professional, and timely manner
Accurately process customer transactions using the point-of-sale system
Handle cash, credit card, and other forms of payment in accordance with company procedures
Maintain a clean, organized, and professional checkout area
Answer customer questions and direct customers to appropriate products or departments
Assist with front-end stocking, merchandising, and recovery tasks as needed
Answer incoming phone calls and provide basic customer assistance
Follow company policies, procedures, and safety standards
Support overall store operations and provide an excellent customer experience to every customer

What Success Looks Like:

Customers receive a friendly, helpful, and professional customer experience
Accurately handles transactions with minimal errors or shortages
Maintains a clean, organized, and efficient checkout area
Demonstrates reliability, punctuality, and a strong work ethic
Communicates effectively with customers and team members
Works efficiently during busy periods while maintaining accuracy and professionalism
Follows company procedures and completes assigned tasks without constant supervision
Contributes to a positive team environment and overall customer experience

Qualifications:

Strong customer service and communication skills
Basic math and cash handling skills
Ability to operate a computer, register, and point-of-sale system
Ability to work in a fast-paced retail environment
Strong attention to detail and accuracy
Ability to work independently and as part of a team
Dependable attendance and punctuality
Ability to work assigned schedules based on business needs
Previous cashier or retail experience preferred, but not required

Physical Requirements:

Ability to stand and walk for extended periods of time
Ability to frequently and efficiently operate a register and handle merchandise
Ability to occasionally bend, stoop, kneel, and reach
Ability to lift and carry merchandise up to 25 pounds regularly and heavier items with assistance
Ability to visually read screens, labels, pricing, and product information
Ability to work in varying indoor and outdoor conditions as business needs require

Additional Notes:
Employees may be assigned responsibilities outside the immediate scope of this role to support store operations and the customer experience. Flexibility, dependability, and a helpful attitude are essential for success in this position.

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