Service Operations Administrator

The Service Operations Administrator supports the efficient delivery of services across client accounts by managing key administrative and operational workflows. This role is responsible for maintaining accurate records, coordinating equipment and resource changes, monitoring service platforms, and ensuring data is consistently up to date. The ideal candidate is organized, detail-oriented, and able to balance both routine maintenance tasks and reactive requests in a dynamic environment.

ESSENTIAL FUNCTIONS:

• Account & Site Coordination: Maintain accurate records of client sites, equipment locations, and account configurations. Update site information as changes occurs throughout the account lifecycle, including moves, additions, and other service events.
• Data Management: Populate and maintain required data fields during onboarding and ongoing account management. Ensure data integrity is sustained as organizational and equipment changes occur over time.
• Asset & Resource Tracking: Track and manage asset ownership assignments across client accounts. Update records proactively as personnel, organizational, or equipment changes are identified.
• Service Queue Monitoring: Monitor service management platforms for incoming requests, including account updates, equipment changes, and new project submissions. Triage and route items appropriately to ensure timely follow-through and clear communication.
• Transactional Order Requests: Coordinate service requests - such as moves, additions, and redeployments - that occur outside of scheduled projects. Manage these reactively, ensuring accurate documentation and cross-functional alignment.
• Cost Center & Billing Data Maintenance: Perform ongoing updates to cost center records as organizational changes occur within client accounts. Ensure billing-related data is accurate at all times to support reporting and invoicing processes.
• Reporting & Workflow Administration: Enter and maintain data across project management and reporting tools, keeping all records current and complete.
  
  • Support workflows that require parallel updates across multiple platforms to maintain team alignment and client visibility.
  • Update dashboards and visual reports - including charts and graphs - to reflect current data across all tracked metrics.
  • Build and maintain setup and tracking sheets in accordance with team and account requirements

REQUIRED QUALIFICATIONS:

• Minimum of 2 years experience in service operations, account coordination, or a related administrative role.
• Strong data entry and record-keeping skills with a high degree of accuracy.
• Experience with service management or ticketing platforms (e.g., ServiceNow or similar).
• Proficiency with reporting and project tracking tools/software, including dashboard and data visualization features. (e.g. SmartSheet or similar)
• Ability to manage multiple priorities and adapt to reactive, fast-changing workloads.
• Clear written and verbal communication skills for cross-functional collaboration.

PREFERRED QUALIFICATIONS:

• Experience supporting enterprise or large-scale client accounts in a managed services environment.
• Familiarity with device or asset lifecycle management processes.

PAY RANGE: $20.30 - $30.50 hourly

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

LOCATION: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI