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Front Desk Agent

Innvite Hospitality
Posted a month ago, valid for a month
Location

Zanesville, Muskingum, OH

Salary

Competitive

Contract type

Full Time

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Sonic Summary

info
  • We are seeking a friendly and professional individual to join our Hospitality team with a focus on guest services and front office operations.
  • The position requires at least 1 year of experience in a similar role and offers a salary of $35,000 per year.
  • Key responsibilities include guest check-in and check-out, cash handling, and maintaining a tidy front desk area.
  • Candidates must possess strong communication skills in English, basic math abilities, and be comfortable using computer systems.
  • Physical requirements include the ability to stand for long periods, bend, and carry light items, as well as the ability to communicate effectively in emergency situations.

We'd like to welcome you to join our friendly team of Hospitality!

Required Tasks: According to Hotel Standards:

  • Guest Check-in & Check-out
  • PMS Operations
  • Cash Handling & Credit Card Transactions
  • Switchboard Operation and Telephone Etiquette
  • Front Office Emergency/Security Procedures
  • Reservations-Guest Rooms and Meeting Rooms
  • Assist with Administrative Duties as assigned by Management
  • Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
  • Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
  • Minor Decision Making
  • Take Group Reservations & Set up Group Blocks
  • Sales of Guest Rooms with New Arrivals and Phone Inquiries
  • Follow All Policies & Procedures as Outlined in the Employee Handbook
  • Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
  • Operate Laundry as Directed
  • Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

  • Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
  • Basic Math
  • Hand Writing
  • Computer Skills/Keyboard/Typing Skills
  • Operate a 10 Key Calculator
  • Hospitable, Civil Contact with the Public
  • Ability to Work Independently, with Little to no Supervision
  • Ability to Complete Multiple Tasks Simultaneously
  • Night Audit/Basic Accounting Skills/Training

 

Physical Requirements:

  • Neck: Bending & Twisting
  • Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
  • Hands: Finger Dexterity, Grasping
  • Trunk: Bending & Twisting
  • Legs: Normal Balance, Crouching or Kneeling
  • Feet: Standing For Long Periods, Walking, Climbing Stairs
  • Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
  • Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation




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