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Position Summary
Orlando Health Jewett Orthopedic Institute
West Region
Job Title: Workers’ Compensation Coordinator
Full Time: Monday-Friday, 8:00 AM - 4:30 PM.
Department: Orthopedics
Location: Remote -Must reside within 30 minutes of a Jewett location..
Job Summary: The Workers’ Compensation Coordinator primarily supports patients via the telephone in accordance with the practice’s Workers' Compensation programs and processes.
Why is Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ Financial & Retirement – Up to 5% employer match on retirement contributions.✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities
Essential Functions• Schedules appointments relating to Workers’ Compensation cases, providing accurate information to expedite patient preparation, arrival location, and time.• Uses a proactive approach with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.• Applies understanding of medical terminology and maintains basic understanding of medical needs during the screening process for scheduling an appointment.• Collects necessary information for data entry, treatment, and billing purposes.• Demonstrates superb telephone etiquette, team player attitude, and professional communication skills.• Utilizes working knowledge of all registration, scheduling systems, and Web-based resources.• Facilitates communications between physicians’ teams, nurse case managers, adjusters, and other third-party management companies in support of comprehensive case management.• Works directly with adjusters, nurse case managers, and lawyers to expedite patient care in a timely manner.• Identifies customer service issues and resolves or initiates necessary follow-up.• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions• Monitoring and use of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Qualifications
Education/TrainingHigh school graduate or equivalent.
Licensure/Certification
None
Experience1 year scheduling experience and 1 year working knowledge of Florida Workers’ Compensation process and regulations.
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