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Job Title: Level 1 Deskside Support EngineerLocation: Witney, OxfordshireRate: £160 per dayContract Length: 2 months (potential for extension)Start Date: ASAP
Overview:
We’re looking for a capable and reliable Level 1 Deskside Support Engineer to provide corporate IT support at a busy site in Witney. This role is to backfill a mid-term sickness absence, and while initially for 2 months, there is potential for extension depending on circumstances.
Key Responsibilities:
- Provide deskside IT support for hardware, software, and peripheral issues
- Support users with standard corporate technologies, including Windows OS and Microsoft Office
- Troubleshoot and resolve technical issues in a timely, professional manner
- Maintain accurate records of issues and resolutions
- Escalate more complex problems to 2nd/3rd line support teams as needed
- Ensure excellent customer service to end users onsite
Requirements:
- Proven experience in a Level 1 corporate deskside support role
- Strong troubleshooting and problem-solving skills
- Good understanding of Windows desktop environments
- Clear communication and customer service skills
- Ability to work independently and manage day-to-day IT issues confidently
- Availability to start immediately on-site in Witney
