Senior L&D lead

Are you passionate about building impactful learning and development experiences that create measurable business value and support lasting growth? Do you thrive in collaborative environments and enjoy coaching teams to achieve their best? We are looking for a proactive, commercially savvy Senior L&D Lead to help shape our learning culture, drive engagement, and empower our people for success at every level. If you’re energised by delivering innovative learning solutions, collaborating widely, and championing inclusivity and wellbeing, this is your chance to make a lasting commercial and cultural impact with us.

• Lead the design and implementation of learning and development strategies that align with organisational goals and individual aspirations across all departments.
• Develop and enhance induction, leadership, digital learning, and compliance programmes, utilising data and best practice to drive continuous improvement.
• Partner with business leaders and stakeholders to assess learning needs and propose creative, results-driven solutions for talent development.
• Deliver engaging, accessible training experiences across multiple formats, catering to a broad range of roles, backgrounds, and learning preferences.
• Evaluate and report on the effectiveness of learning programmes and initiatives, using feedback and business outcomes to guide future enhancements.
• Encourage a culture of continuous improvement, wellbeing, equity, and personal growth organisation-wide.
• Lead, support, and mentor L&D team members, promoting their professional development and performance.
• Stay current with trends, technologies, and emerging practices in learning and development, advocating for commercial innovation and impactful change.

• Commercial mindset with a demonstrated ability to create L&D solutions that support business priorities and deliver tangible value.
• Experienced in analysing learning data and performance metrics, adapting approaches to maximise engagement and results.
• Creative and pragmatic, able to transform insights into practical, scalable solutions.
• Strong influencing skills and ability to communicate complex concepts clearly and inclusively to diverse audiences at all levels.

• Skilled at building positive relationships with a diverse range of colleagues and stakeholders, fostering a safe, supportive, and inclusive workplace.
• Comfortable adapting to rapid change in a commercial and fast-moving environment.
• Empathetic communicator with excellent listening skills; values and enables the unique potential of every person.
• Resourceful and self-driven: identifies and champions opportunities to improve people, processes, and performance.

• Competitive salary and performance-based rewards
• Up to 50% employee discount on our products
• Comprehensive health and wellbeing resources, including Medicash cashback and Retail Trust support
• Pension scheme (Legal & General)* and Group Income Protection*
• Annual leave buy and sell scheme, plus enhanced holiday entitlement with length of service
• Enhanced family leave policies*
• Access to varied learning and development opportunities, plus the scope to advance your career with us

(*qualifying periods apply)

We’re committed to fostering a diverse, welcoming, and inclusive work environment. We encourage candidates of all identities, backgrounds, and abilities to apply. Your individuality and perspective will help strengthen our results and culture. If you’re motivated to shape learning, commercial growth, and inclusion alongside us, we would love to hear from you.