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Are you an experienced customer service professional with a talent for resolving issues and building strong relationships? We're looking for an Aftersales Executive to join a busy and dynamic team in Aldershot, where delivering excellent customer support is a top priority.This role is ideal for someone who is proactive, highly organised, and thrives in a fast-paced environment where no two days are the same.
Benefits:
- COMPETITIVE SALARY
- Access to fully funded internal and external training
- 31 days holiday per year (including public holidays)
- Workplace pension scheme
- Annual leave purchase scheme
- Cycle storage on site
- Staff referral bonus scheme
- Recognition through internal "Years of Service" initiative
Key Responsibilities:
- Handle inbound calls and emails professionally and efficiently
- Manage and resolve customer complaints with care and accuracy
- Liaise with internal teams and external contacts to ensure timely resolution of issues
- Provide bespoke solutions and maintain consistent communication with customers
- Organise customer refunds and credit notes
- Assist with invoice queries and maintain accurate records
- Prepare and attend internal quality meetings
- Escalate complex complaints when appropriate
- Ensure all procedures are followed in line with company policy
What We're Looking For:
- A positive, customer-focused approach
- Experience in complaint handling within a high-pressure environment
- Strong organisational and time management skills
- Confident communicator (written and verbal)
- Ability to stay calm under pressure and multitask effectively
- Commitment to achieving high standards of service and accuracy
- Team-oriented, adaptable, and solutions-driven
- Full-time availability, office-based in Aldershot (no remote working)
Desirable (but not essential):
- Experience with Sage 200
- Fire Marshall or Health & Safety training
If you're ready to take the next step in your customer service career and want to work in a supportive, forward-thinking environment - apply today!
