Neighbourhood Manager

MMP Consultancy is looking to recruit a Neighbourhood Manager to join a housing provider based in Hampshire.

Pay: 39.41 Umbrella

As a Neighbourhood Manager, you will be responsible for manage a comprehensive, proactive and pragmatic Housing and Neighbourhood Management Service to customers. To be accessible to customers and colleagues in delivering the service and adaptable where required to react to challenging situations. To lead members of the Neighbourhood Team to deliver the landlord strategy and to deliver an efficient, effective and customer focussed neighbourhood and maintenance management service.

Responsibilities:

• Positively promote and ensure that the landlord strategy of a safety first and rent first culture is delivered.
• Understand and increase customer satisfaction with neighbourhoods and promote improvements through empowering the Neighbourhood team to deliver innovative solutions.
• Deliver easily accessible, good and safe landlord services
• Audit and review Housing KPIs and compliance.
• Lead the Housing team using emotional intelligence to get the best from each individual member.
• Develop and nurture relationships with external and partner agencies, stakeholders and statutory bodies.
• Investigate and respond to complaints relating to service failures using a 'lessons learnt' approach.
• Lead on operational housing and tenancy management delivery.
• Lead and develop a risk-based approach to Neighbourhood Inspections.
• Embedding a culture and awareness of safeguarding concerns and accurate and timely reporting.
• Supporting and directing housing teams to manage complex and challenging cases.

Skills:

• Educated to degree level or extensive experience in housing, management or transferrable skills.
• Highly developed communication skills.
• Experience of challenging and emotive situations and applying empathy.
• Knowledge and experience of the housing sector.
• Problem solving skills, working under pressure, balancing competing priorities, and being innovative.
• The ability to motivate individuals and teams.
• Ability to collate relevant information and present through the appropriate channels.