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Customer Service Coordinator
26,000
South Manchester
Growing Business
Great opportunity to join this well-established business who are seeking an experienced Customer Service Coordinator to join their busy team. We are looking for a customer focused individual to contribute to the overall efficiency and effectiveness of the customer service operations.
The Customer Service Co-ordinator job will include:
- Handling incoming telephone calls
- Direct calls to other service teams where appropriate
- Deal with enquiries and re-direct where appropriate
- Managing Group Email boxes and reply to general Sales and Service enquiries
- Review and allocate emails to relevant teams following update of customer data.
- Log all reactive calls received
- Schedule reactive calls as they are logged where possible
- New Customer Onboarding; updating all relevant information on the system accurately and efficiently
- Provide customer care information in advance of engineer visit.
- Process and respond to all Livechats
- Developing and maintaining customer relationships through excellent service
Key Skills required for the Customer Service Co-ordinator job will include:
- Good knowledge and experience with Microsoft Word & Excel
- Excellent communication skills and phone manner
- Ability to work as part of a busy team
- Self motivated
- Good attention to detail
Customer Service Coordinator | South Manchester | 26,000 | Great Opportunity
Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.
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