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THIS IS AN OFFICE BASED ROLE IN ANDOVER SP10 3UX, IT IS NOT REMOTE OR HYBRID
Our client is a specialist Company providing Direct Cremation funeral services. they have grown rapidly since 2015 and are now looking to recruit new members of staff to our Inbound Sales team.
Hours: 37.5 hours per week on a rota basis 08:30 - 18:00 and participation on the pre-need weekend Rota, in return for a TOIL day in the week.
Summary Duties and Responsibilities of Role:
To answer inbound sales calls to customers who have enquired through various marketing channels about our direct cremation plans with the objective of answering any queries regarding the plans and setting up sales. Calls are to be answered in line with the Company’s process and FCA regulations.
To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.
Key Skills Required:
Communication - Possess a professional telephone manner with proven experience in dealing with older customers. Have excellent listening and communication skills to be able to answer customer questions, and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
Productivity - Be results driven with the ability to work towards KPI’s set on production, quality and customer service skills.
Accuracy - Must have the ability to record information in an accurate way and ensure that all processes and procedures are adhered to in a methodical and compliant way.
IT Skills - computer literacy and knowledge of MS Office.
Customer Champion - Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities:
Proven Track record of:
Strong telephone sales experience (preferred minimum of 1 year)
Success within a target driven environment
Speaking with potentially vulnerable customers
Delivering excellent Customer Service
Working in accordance with detailed procedures
Able to solve problems and identify process improvement
Flexible approach with the ability to adapt quickly to meet business needs
Work with flexibility as part of a team.
Confidently overcome the callers objectives
Personal Attributes:
Excellent interpersonal, communication and listening skills at all levels
Able to demonstrate empathy, sensitivity, kindness and patience
Resilient with a real desire for success and helping others
Can-do attitude, self-motivated
High level of attention to detail and accuracy
Weekly and monthly incentives with prizes and time-off up for grabs.
30 days holiday, plus bank holidays
Life Assurance
Bupa health cashback plan package
Employee Assistance programme, including access to a 24/7 GP as well as nutrition and fitness plans.
Exceptional training - giving you all the tools to succeed throughout your career.
An amazing bunch of people who genuinely want to support you and celebrate your wins.
Job Types: Full-time, Permanent
Additional pay:
- Commission pay
Benefits:
- Free parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
